Vijylakshmy

Nearly 7 years 9 months of experience in BPO back end Operations, International banking and Financial products. Competent KYC and backend Specialist bringing 7 years of experience handling KYC accounts, AML/GCD, Account receivable and collections. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments.

Recognized for effective leadership with consistent achievement of objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Customer service-ADIB Back end Process (KYC and GCD, AML) - Teleperformance Global Services Private Limited

(2019-03 - 2022-05)

Account closure belongs to the customer Request, Quality check request, Non submission of KYC, Account opened by mistake and GCD request or AML request.

• Processing end to end action and complete the ODD and EDD request as per the customers details with the reference of KYC and filenet documents
• As Maker, Processing request as per the ADIB standard process and their features
• The primary or secondary customer should be validated from the KYC as per the banking process. If there is an issue of AML or GCD, cases should not be approved
• Closed all TAT request within end of the day and maintain all data in excel as daily and monthly
• Providing audit samples to internal and external auditors and clarifying their queries. Before processing, For the BBD cases, financial institutions, doing business with Foreign PEPs carries a higher risk an individual that holds a prominent public position or function within a foreign country
• As the processor to collect and evaluate relevant information about a customer or potential customer with the reference of KYC refers to customer identification, screening, filenet document and Omni search

Process advisor- Banking back office- collections - Barclays- Team lease - Chennai

(2017-08 - 2018-01)

Doing back office for the core cards, non core cards and non cards for the UK customers.

• To solve the customer issues and provide the quick solution of card payment or any other related issues of Mis sold PPI
• Given a gentle reminder for credit card due payment
• Maintain the customer invoices in triumph tools and check whether the payment has been completed or not
• All the customer details should be kept safe and secure and saved in the internal tools as confidential
• Maintaining the case complaints in the Triumph and MI tool on a daily, monthly, and yearly basis

Customer Solutions Rep II – Billing and collections - Hewlett-Packard - Chennai

(2007-02 - 2011-01)

My primary responsibilities are to create sales invoice, customer master database, product segregation, care pack segregation (Warranty Period), list of country codes and Reports, etc. Primarily an end to end process of HP Electronic products.

• Analyse the order by product, country code, care pack, etc
• Maintaining customer master database
• To create a contract of HP products for customers
• Generating the sales invoice & referring sales order in Sandy Tool and SAP P01 Module
• Always focused on internal and external counter parts satisfaction and ensured all queries are answered promptly
• Providing audit samples to internal auditors and clarifying their queries
• Archiving the work instructions from live link as when amendments are updated
• Preparation of Daily, Monthly, Quarterly & Yearly Reports
• Doing Kaizens activity for process improvement

Management Trainee - Marketing - Wealth Zone - Chennai

(2006-05 - 2006-08)

To sell Financial Products like Mutual Fund, Insurance and etc by Tele-calling.

• I have to explain the benefits & plans to customer and make them convinces to buy Financial Products
• Practical exposure in mutual fund, insurance products, customer care and back office work

M.B.A. - Finance & IT - ICFAI National College (2006) Thanjavur

B.B.A. - J.J. College of Arts & Science (2004) Pudukkottai