Dynatrace Consultant / Software Engineer at Ionidea (2021-10 – Present)
Contracted/consulting engagement supporting enterprise customer Dynatrace environments, responsible for observability configuration, application and infrastructure monitoring, dashboarding, alerting, production troubleshooting, and customer monitoring requirements.
Dynatrace Monitoring and Observability at IDFC FIRST Bank
- Managed and configured Dynatrace monitoring for enterprise banking applications and AWS infrastructure across production environments.
- Developed dashboards, Management Zones, Metric Events, Problem Notifications, and alerting configurations for actionable application and infrastructure monitoring.
- Performed RCA using PurePath, Service Flow, Distributed Tracing, and Davis AI for application errors, performance degradation, dependencies, and infrastructure issues.
- Worked with application, infrastructure, and operations teams during incidents and releases, validating monitoring coverage and application health after changes.
Application Performance Monitoring at CSB Bank
- Supported enterprise banking application monitoring using Dynatrace, analyzing service performance, errors, response times, and infrastructure health.
- Configured custom monitoring requirements, dashboards, alerts, Metric Events, and Problem Notifications based on application and operational requirements.
- Investigated production performance and availability issues using PurePath, Distributed Tracing, Service Flow, and Davis AI.
- Collaborated with application and infrastructure teams for incident troubleshooting, monitoring enhancements, release validation, and observability improvements.
Kubernetes / Application Observability at Halodoc
- Implemented and supported Dynatrace monitoring for Kubernetes/OpenShift workloads covering namespaces, deployments, pods, containers, services, and application performance.
- Investigated Kubernetes workload and application issues using Dynatrace telemetry, correlating application behavior with container and platform health.
- Created and maintained operational dashboards and alerting configurations for application performance, container health, and production issues.
- Supported production troubleshooting and release activities through RCA, monitoring validation, and coordination with application and DevOps teams.
Application and API Monitoring at Zain Kuwait
- Supported Dynatrace observability for Zain application and API environments across application services and supporting infrastructure.
- Monitored API/application performance and investigated errors, response-time degradation, service dependencies, and production issues using PurePath, Service Flow, Distributed Tracing, and Davis AI.
- Developed and maintained dashboards, alerting configurations, Metric Events, and monitoring coverage aligned with application requirements.
- Worked with application, infrastructure, and network teams during incidents and application changes, validating monitoring coverage following deployments.
Additional Dynatrace Administration at Ionidea
Administered Dynatrace Managed environments and supported enterprise monitoring configurations.
- Configured OneAgent-based monitoring, Management Zones, dashboards, Metric Events, Problem Notifications, alerting, and custom metrics.
- Supported AWS, Kubernetes, and OpenShift monitoring across application, infrastructure, workload, pod, deployment, and container layers.
- Performed troubleshooting using PurePath, Service Flow, Distributed Tracing, Davis AI, logs, and infrastructure telemetry.
- Used Dynatrace REST APIs and scripting/automation for monitoring configuration and operational tasks.
- Participated in incident, change, service request, and production release activities with application, infrastructure, DevOps, L1/L3, and operations teams.
Technical Support Engineer at Hitachi Payment Services (2020-06 – 2021-10)
- Performed Linux system administration, monitoring, incident management, and ticket updates.
- Installed and configured RedHat, CentOS, and Ubuntu; administered users, groups, and Linux packages.
- Used Nagios for CPU, memory, and disk monitoring; scheduled Cron jobs; supported MySQL and Linux backups using Rsync, Zip, and Tar.
