Vikas Indresh

Productive Senior Executive with 9+ years of experience with a proven track record of leading, expertise in strategic planning, team leadership, and operational excellence. Adapt at identifying opportunities, driving innovation, and building collaborative partnerships. Strong financial insight and a track record of achieving targets through data-driven decisions.

Skilled in optimizing processes, encouraging cross-functional teamwork, and delivering impactful presentations to stakeholders. Committed to delivering high-performance solutions while maintaining a focus on profitability, customer satisfaction, and organizational objectives.

Senior Executive at Startek (2015-10 – Present)

• Implemented training and development programs for new employees to successfully exceed retention targets.
• Formed and sustained strategic relationships with clients.
• Met individually with employees to offer feedback and insight on job tasks based on Careful review.
• Managed and examined performance of executives to provide guidance for areas requiring improvement.
• Developed production strategies to establish short and long-term goals for company.
• Aligned organizational objectives with team to increase production growth and integrate work strategies.
• Established performance goals for department and outlined processes for achievement.
• Mentored and guided employees to encourage proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Conducted training and mentored team members to promote productivity and commitment for friendly service.
• Reviewed, implemented and updated documents related to team production for future reference.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Assisted in recruitment of new team members qualified to build team of top performers.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Held weekly team meetings to inform team members on company news and updates.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Improved quality processes for increased efficiency and effectiveness.

B.M.S – Xavier Institute of Business Management Studies (2015)