Vikas Kumar

Sr. Executive IT & Hardware Networking - Micronix Info Solution Ltd.

(2016-01 - 2017-07)

Sr. Executive IT & Hardware Networking - Aroh Foundation

(2017-08 - 2021-06)

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Biometric, CCTV Setting up accounts for new users
Multitasking in IT Field
Basic Query of MYSQL Data Backup, Data Recovery Outlook Data management
Vendor management (Deals with different vendor price related and parts related)
IT product and Equipment management and setup
CRM Admin account setup, User Creation
Set up new users' accounts and profiles and deal with password issues
Server maintenance, Data management
CRM support
Chatbot Creation
IVR creation and support
Automation generation
APIs integration
Landing page creation, Website integration
CRM training, CRM doubts
Client database management
SQL data management
Site visit and support
Documentation
Coordinating with third party vendor
SQL Database maintainer (Table creation, Data fetching, Data modification)
C++ (Coordinating with developer's identifying bugs, Knowledge of tag's and string)
Azure dev ops (Bugs identification assign to related developer)
API integration (Api, Webhook, Payload testing through Postman)

Sr. IT Executive - ETS Networks Private Limited

(2021-06 - 2022-04)

Installing and configuring using systems and computer software
Troubleshooting networking and connection issues
Traveling to the client's location or connecting via a remote link Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Providing basic training in computer operation and management Completing job
SQL Database maintainer (Table creation, Data fetching, Data modification)
C++ (Coordinating with developer's identifying bugs, Knowledge of tag's and string)
Azure dev ops (Bugs identification assign to related developer)
API integration (Api, Webhook, Payload testing through Postman)
Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
Test and evaluate new technology
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Priorities and manage many open cases at one time
Work continuously on a task until completion (or referral to third parties, if appropriate)
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
Customer-service focus

Sr. Executive IT & Tech support - KIT19

(2022-04)

CRM Admin account setup, User Creation
Set up new users' accounts and profiles and deal with password issues
CRM support
Chatbot Creation
IVR creation and support
Automation generation
APIs integration
Landing page creation, Website integration
CRM training, CRM doubts
Client database management
SQL data management
Site visit and support
Documentation
Coordinating with third party vendor
Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
Test and evaluate new technology
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Priorities and manage many open cases at one time
Work continuously on a task until completion (or referral to third parties, if appropriate)
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
SQL Database maintainer (Table creation, Data fetching, Data modification)
C++ (Coordinating with developer's identifying bugs, Knowledge of tag's and string)
Azure dev ops (Bugs identification assign to related developer)
API integration (Api, Webhook, Payload testing through Postman)

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