Store Manager at Aditya Vision limited (2025-01 – Present)
A Store Manager is responsible for the day-to-day operations of retail location. They oversee staff, inventory, customer service, sales performance.
- Staff management: Hiring, training, scheduling, supervising, motivating, evaluating, and addressing performance issues of store employees.
- Sales and revenue generation: Implementing strategies to drive sales, achieve revenue targets, analyse sales data, identify opportunities, and motivate the team to meet sales goals.
- Inventory control: Managing stock levels, overseeing stocktaking, placing orders with suppliers, implementing loss prevention measures, managing waste, and keeping accurate records.
- Customer service: Ensuring high levels of customer satisfaction, setting service standards, resolving customer complaints, and training staff to provide excellent service.
- Store appearance and maintenance: Maintaining a clean, organized, and visually appealing store environment, managing displays, and overseeing regular cleaning and maintenance.
- Financial management: Managing the store's budget, monitoring expenses, analysing financial reports, and ensuring the store meets its financial goals.
- Compliance and legal issues: Ensuring the store adheres to all relevant laws and regulations, including health and safety, employment, and licensing requirements.
- Marketing and promotion: Coordinating with the marketing team to execute promotional events and campaigns, collaborating with visual merchandisers to create engaging product displays, and developing strategies to attract new customers and retain existing ones.
Assistant Store Manager at Reliance Retail Limited (2022-02 – 2024-12)
- Collaborate with Store Manager to develop and execute sales strategies, resulting in a 15% increase in store revenue.
- Assist in recruiting, training, and supervising a team of 20+ sales associates, maintaining high levels of productivity and customer satisfaction.
- Ensure adherence to company policies and procedures, and promote a safe and clean store environment.
- Monitor inventory levels and conduct regular stock checks to prevent stock outs and minimize shrinkage.
- Monitoring and maintaining suitable store inventory levels.
- Resolve customer issues and complaints promptly, ensuring a high level of customer service and loyalty.
Team Leader at Reliance Retail Limited (2018 – 2022)
- Supervised daily operations and ensured compliance with company policies and procedures.
- Fostered a customer-centric environment, resulting in increased customer satisfaction and retention.
- Managed inventory control and coordinated promotional activities to drive sales
Sales Associate at Reliance Retail Limited (2011 – 2018)
- Provided exceptional customer service, contributing to customer loyalty and repeat business.
- Assisted in achieving monthly sales targets through effective communication and engagement.
- Maintained organized and visually appealing product displays.
