Vikas Singh

IT Operations / Infrastructure Support Engineer with hands-on experience in production support, system monitoring, and application operations within 24×7 enterprise environments. Proven ability to troubleshoot Linux and Windows systems, monitor servers and applications, perform incident triage, and support release activities while meeting SLA commitments. Strong foundation in IT infrastructure, cloud platforms, and operational best practices with a continuous focus on learning and process improvement.

IT Support / Operations Engineer - Lenovo - Bangalore, India

(2025-03)

• Deliver end-to-end IT and application support for enterprise users and production systems in a 24×7 operational environment.
• Monitor servers and applications, proactively responding to alerts to ensure high availability.
• Troubleshoot Linux and Windows OS issues including service failures and system errors.
• Perform incident analysis and contribute to root cause identification and preventive actions.
• Support application operations during deployments and releases, validating fixes and monitoring post-release stability.
• Manage incidents and service requests using ServiceNow with accurate documentation and timely resolution.
• Collaborate with engineering, QA, and operations teams to resolve issues and improve service reliability.
• Develop and maintain SOPs, runbooks, and knowledge base documentation.

B.Tech - Computer Science - BMIT Solapur (2021 - 2024)