Freight Forwarding Officer at GWC | DELIVERING LOGISTICS INNOVATION (2021-09 – 2026-01)
Achieved 3PL requirement for customers from procurement till final delivery of cargo. Managed expediting of purchase orders and coordinated with vendors, shippers, freight forwarders, and internal teams. Supported urgent logistics requirements during major project shutdown and maintenance operations.
- Achieved 3PL requirement for the customers starting from procurement till the final delivery of the cargo to the client warehouse after clearance (AIR / OCEAN / COURIER Import) and Local Delivery
- Expediting - To expedite the PO's released by the customer by following up with the shipper
- Coordinated with vendors, shippers, freight forwarders, and internal teams to ensure timely shipment movement
- Monitored purchase orders and expedited overdue or urgent orders to meet project timelines
- Maintained communication with suppliers to resolve delays and shipping discrepancies
- Coordinated customs clearance and documentation to ensure smooth cargo release
- Organized local transportation for DG and non-DG cargo deliveries
- Follow up with vendor for readiness as per KPI requirement for Overdue and Outstanding Order
- Conducted regular coordination meetings with vendors, consignees, and warehouse teams
- Tracked shipments and maintained documentation records for logistics operations
- Supported urgent logistics requirements during major project shutdown and maintenance operations
- Successfully handed FIFA Football world cup 2022 requirement of urgent shipment for Shutdown, Maintenance
Customer Service Executive (Marine & Govt. Services) at INCHCAPE SHIPPING SERVICES (2018-12 – 2020-08)
Managed marine operations including cost estimates, client account development, and port formalities. Coordinated crew change operations, vessel documentation, and liaised with government authorities for visa processing. Monitored stakeholder communication during vessel port calls.
- Prepared and followed up on cost estimates and quotations for principals, clients, and new customer inquiries
- Developed and maintained small client accounts while ensuring high levels of customer service
- Supervised and coordinated activities of drivers and PRO staff to support daily marine operations
- Assisted in handling inward and outward port formalities for General Cargo, Tankers, and Bulk Carrier vessels
- Attended vessels and cruise ships to support port clearance, husbandry services, and general vessel requirements
- Coordinated crew change operations, including medical assistance, cash to master, spare parts delivery, and vessel documentation
- Managed documentation and formalities for air cargo and ship cargo shipments
- Liaised with Ministry of Interior (MOI) for processing Seaman Visas and Business Visas
- Coordinated with customs authorities, stevedores, port authorities, ship suppliers, and repair contractors for operational requirements
- Monitored communication between all stakeholders during vessel port calls to ensure smooth operations
- Supported health, safety, and operational process improvements within the department
- Managed workflow by assigning tasks to administrative staff and ensuring timely completion of operational activities
- Handled administrative duties including invoicing, petty cash management, and preparation of final disbursement accounts (FDA)
Asst. Manager at FLEET MANAGEMENT INDIA PVT. LTD (2012-06 – 2018-09)
Managed manning department and quality management services. Processed licensing applications for deck and engine officers, coordinated documentation with international flag authorities. Coordinated shipboard audits, managed document control for vessel certifications, and prepared KPI reports.
- Crew Joining - Processed licensing applications for deck and engine officers
- Coordinated documentation with international flag authorities and registry offices
- Managed officer joining logistics including travel, hotel, training, and documentation
- Maintained candidate records and compliance documentation in company systems
- Coordinated shipboard internal and external audits and inspections
- Managed document control for vessel certifications and compliance records
- Tracked vessel documentation and audit schedules
- Prepared KPI reports and operational status updates
- Managed procurement and dispatch of company materials via courier and logistics providers
Sr. Executive at BRITISH COUNCIL HIGH COMMISSION DIVISION (2009-10 – 2012-02)
Handled pre and post examination processes, coordinated with branch offices and overseas offices for scheduled examinations. Managed examiner arrangements, processed payments, dispatched study materials and certificates. Administered examinations across West India for various universities and boards.
- Handled Pre & Post Examination Process. Liaising with Branch offices and overseas office for Schedule Examination
- Make Arrangement for Examiner (e.g. hotel / air ticket / rail ticket / transport etc) coordinate with concerned department for finalization, Managed all communication and services with Examining Boards, Universities and other stakeholders
- Prepare Data / Work Sheet for Pre & Post Examination Process, Process Payments and Making Payment Receipt & Outstanding Statement
- Dispatch Study Material, Examination Hall Ticket, Mark Sheet (Certificate) to candidate and keep a track. Coordinate daily activity to track location & movement of shipments
- Administered examinations across West India for various Universities & Boards for IELTS and UK Examinations
