Vikash Kumar

Results-driven Warehouse Management Systems consultant with 4+ years of experience delivering Manhattan Active Warehouse Management (MAWM) solutions across implementation, production support, configuration, testing, and client-facing problem resolution. Strong background in troubleshooting complex warehouse and MHE issues, driving operational stability for retail and distribution clients, and translating business requirements into scalable WMS solutions. Proven ability to lead investigations for high-priority incidents, support go-live readiness, and build automation and reporting solutions — including multi-agent AI tools — that improve team efficiency and visibility.

WMS Consultant at Manhattan Associates (2024-01 – Present)

• Serve as a consultant for Manhattan Active Warehouse Management (MAWM), supporting UK-based retail and distribution clients including Alliance Healthcare across solution delivery, production support, and continuous improvement initiatives.
• Partner with client stakeholders and internal teams to analyze business requirements, refine warehouse process flows, and implement WMS configurations aligned with operational and compliance needs.
• Lead troubleshooting for complex inbound, outbound, inventory, wave, ship-confirm, and MHE-related issues, driving root-cause analysis and resolution for high-priority production incidents.
• Coordinate testing, validation, and deployment activities for enhancements and fixes — supporting go-live readiness, production stability, and service continuity across multiple client sites.
• Developed and deployed multi-agent AI automation systems for monitoring, log analysis, dashboarding, and operational tracking — reducing manual effort by ~40% and improving team visibility into client support activities.
• Collaborate with cross-functional teams including Cloud Ops, Product, DB, and client IT teams to investigate performance issues, validate fixes, and communicate actionable recommendations.

WMS L2 Support Consultant at Infosys (2021-11 – 2023-12)

• Delivered L2 WMS support for Renault distribution centres, managing incident analysis, issue resolution, and functional support across inbound, outbound, and inventory flows.
• Investigated and resolved K1 (critical), K2 (high), and K3 (medium) priority issues over 852+ days of continuous support, maintaining SLA adherence and stable warehouse operations.
• Executed end-to-end testing for full ship confirm, partial ship confirm, inbound, and outbound scenarios to validate fixes and support production readiness.
• Built internal automation utilities to streamline support activities, improve response efficiency, and reduce turnaround time for recurring operational tasks.

B.Tech in Computer Science Engineering – Technocrats Institute of Technology, Bhopal (2017 – 2021)

Senior Secondary – CBSE (2016 – 2016)

Secondary – CBSE (2014 – 2014)