Vikrant

To be affiliated with a growth-oriented organization where my managerial and leadership talents May contribute to the organization's growth while also allowing me to advance my professional Interests in a dynamic atmosphere.

TECH SUPPORT EXECTIVE - Zippee - Gurugram

(2026-04 - 2026-05)

• Delivered technical support for WMS Uniware and SaaS-based logistics platforms.
• Facilitated seamless API integrations between WMS, OMS, and third-party systems, improving data synchronization.
• Conducted API testing and troubleshooting using Postman to ensure functionality.
• Resolved inventory, inbound, outbound, and order fulfillment issues, enhancing operational flow.
• Collaborated with operations, product, and engineering teams to address technical challenges.
• Automated processes while adhering to SLA-driven support standards, streamlining support operations.

ASSOCIATE - Carelon global solutions - GURGAON, INDIA

(2022-08 - 2023-12)

Assisted users in navigating applications, resolving login issues, and performing basic troubleshooting to enhance user experience.

• Utilized internal tools and ticketing systems to effectively document, track, and resolve user queries, ensuring timely support.
• Collaborated with internal technical and operations teams to escalate and resolve complex issues.
• Ensured high quality standards and customer satisfaction while adhering to compliance with process guidelines.

Masters In Computer Application - Computer Application - Chandigarh University (2025-12)

Bachelor of Computer Application - Computer Application - Jagan Institute of Management Studies (2021-12)

XII completion - Science stream - Salwan boys sr. sec. school