Vikrant Gaur

Results-driven professional with 10+ years of cross-functional experience in education leadership, remote customer support (Salesforce, chat), and team coordination. Proficient in CRM tools, communication strategies, and seeking a challenging role in customer success, remote support, or operations with growth potential.

DIRECTOR at SILVER EYE SMART CLASSES (2012-04 – 2022-03)

Led coaching institute operations, supervised academic staff and ensured quality teaching delivery.

• Led coaching institute operations, supervised academic staff and ensured quality teaching delivery
• Managed curriculum development, admissions and parent communication
• Mentored students for competitive and academic success
• Guided over 350 students to success in various competitive exams, boosting admission

Sr. E Relationship Associate at Redisolve(shutterfly.com) (2023-11 – 2024-01)

Handled Customer Support via Salesforce Chat System with focus on maintaining high customer satisfaction ratings.

• Handled Customer Support via Salesforce Chat System
• Maintained High Customer Satisfaction ratings throughout the tenure
• Resolved 300+ chat queries/week using Salesforce
• Improved customer satisfaction rating by 15%

Tele Councelor(Freelancer) at Testbook (2024-02 – 2024-04)

Worked as a freelancer for telecom counseling services.

• Worked as a freelancer
• Closed 50+ leads per week with a conversion ratio of 18%

AI Trainer (Freelance) at Lingotribe (2025-05 – 2025-07)

Worked on training AI models by reviewing, labeling, and curating datasets with focus on improving machine learning performance.

• Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
• Evaluated AI responses for accuracy, relevance, and natural language quality
• Provided detailed feedback to improve machine learning model performance
• Created human-like examples to help enhance AI's conversational ability
• Collaborated remotely with international teams on multiple short-term projects

AI Trainer (Freelance) at Chorus Audio (2025-08 – 2025-11)

Worked on training AI models by reviewing, labeling, and curating datasets.

• Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
• Created human-like examples to help enhance AI's conversational ability

Voice Artist (Freelancing) at Babel Audio (2025-09 – 2025-12)

Worked as a voice actor for podcast projects in a professional studio environment.

• Worked as a voice actor for podcast projects with Babel Audio and Asker Expert
• Performed in a silent studio environment with zero background noise
• Gained hands-on experience in voice modulation, concentration, discipline, and professional audio recording standards

AI Trainer (Freelance) at Chorus Audio (2026-01 – 2026-01)

Worked on training AI models by reviewing, labeling, and curating datasets with focus on machine learning improvements.

• Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
• Evaluated AI responses for accuracy, relevance, and natural language quality
• Provided detailed feedback to improve machine learning model performance
• Created human-like examples to help enhance AI's conversational ability
• Collaborated remotely with international teams on multiple short-term projects

AI Trainer (Freelance) at Dip Audio (2026-01 – Present)

Actively working on training AI models by reviewing, labeling, and curating datasets.

• Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
• Evaluated AI responses for accuracy, relevance, and natural language quality
• Provided detailed feedback to improve machine learning model performance
• Created human-like examples to help enhance AI's conversational ability
• Collaborated remotely with international teams on multiple short-term projects

Data Annotation (Freelance) at Sigma AI (2025-08 – Present)

Worked on training AI models by reviewing, labeling, and curating datasets for text and audio.

• Worked on training AI models by reviewing, labeling, and curating datasets (text, audio)
• Evaluated AI responses for accuracy, relevance, and natural language quality
• Provided detailed feedback to improve machine learning model performance
• Created human-like examples to help enhance AI's conversational ability

MASTERS OF ARTS – C.S.J.M. UNIVERSITY (2022)

BACHELOR OF EDUCATION – C.S.J.M. UNIVERSITY (2020)

BACHELOR OF LIBRARY – SWAMI VIVEKANANDA SUBHARTI UNIVERSITY (2018)

B.Sc. – C.S.J.M. UNIVERSITY (2016)

INTERMEDIATE – UP BOARD (2010)

MATRICULATION – UP BOARD (2008)