Vikrant Gaur
AI Training
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About
Results-driven professional with 10+ years of cross-functional experience in education leadership, remote customer support (Salesforce, chat), and team coordination. Proficient in CRM tools, communication strategies, and seeking a challenging role in customer success, remote support, or operations with growth potential.
Experience
DIRECTOR at SILVER EYE SMART CLASSES (2012-04 – 2022-03)
Led coaching institute operations, supervised academic staff and ensured quality teaching delivery.
- Led coaching institute operations, supervised academic staff and ensured quality teaching delivery
- Managed curriculum development, admissions and parent communication
- Mentored students for competitive and academic success
- Guided over 350 students to success in various competitive exams, boosting admission
Sr. E Relationship Associate at Redisolve(shutterfly.com) (2023-11 – 2024-01)
Handled Customer Support via Salesforce Chat System with focus on maintaining high customer satisfaction ratings.
- Handled Customer Support via Salesforce Chat System
- Maintained High Customer Satisfaction ratings throughout the tenure
- Resolved 300+ chat queries/week using Salesforce
- Improved customer satisfaction rating by 15%
Tele Councelor(Freelancer) at Testbook (2024-02 – 2024-04)
Worked as a freelancer for telecom counseling services.
- Worked as a freelancer
- Closed 50+ leads per week with a conversion ratio of 18%
AI Trainer (Freelance) at Lingotribe (2025-05 – 2025-07)
Worked on training AI models by reviewing, labeling, and curating datasets with focus on improving machine learning performance.
- Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
- Evaluated AI responses for accuracy, relevance, and natural language quality
- Provided detailed feedback to improve machine learning model performance
- Created human-like examples to help enhance AI's conversational ability
- Collaborated remotely with international teams on multiple short-term projects
AI Trainer (Freelance) at Chorus Audio (2025-08 – 2025-11)
Worked on training AI models by reviewing, labeling, and curating datasets.
- Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
- Created human-like examples to help enhance AI's conversational ability
Voice Artist (Freelancing) at Babel Audio (2025-09 – 2025-12)
Worked as a voice actor for podcast projects in a professional studio environment.
- Worked as a voice actor for podcast projects with Babel Audio and Asker Expert
- Performed in a silent studio environment with zero background noise
- Gained hands-on experience in voice modulation, concentration, discipline, and professional audio recording standards
AI Trainer (Freelance) at Chorus Audio (2026-01 – 2026-01)
Worked on training AI models by reviewing, labeling, and curating datasets with focus on machine learning improvements.
- Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
- Evaluated AI responses for accuracy, relevance, and natural language quality
- Provided detailed feedback to improve machine learning model performance
- Created human-like examples to help enhance AI's conversational ability
- Collaborated remotely with international teams on multiple short-term projects
AI Trainer (Freelance) at Dip Audio (2026-01 – Present)
Actively working on training AI models by reviewing, labeling, and curating datasets.
- Worked on training AI models by reviewing, labeling, and curating datasets (text, audio, and image)
- Evaluated AI responses for accuracy, relevance, and natural language quality
- Provided detailed feedback to improve machine learning model performance
- Created human-like examples to help enhance AI's conversational ability
- Collaborated remotely with international teams on multiple short-term projects
Data Annotation (Freelance) at Sigma AI (2025-08 – Present)
Worked on training AI models by reviewing, labeling, and curating datasets for text and audio.
- Worked on training AI models by reviewing, labeling, and curating datasets (text, audio)
- Evaluated AI responses for accuracy, relevance, and natural language quality
- Provided detailed feedback to improve machine learning model performance
- Created human-like examples to help enhance AI's conversational ability
Education
MASTERS OF ARTS – C.S.J.M. UNIVERSITY (2022)
BACHELOR OF EDUCATION – C.S.J.M. UNIVERSITY (2020)
BACHELOR OF LIBRARY – SWAMI VIVEKANANDA SUBHARTI UNIVERSITY (2018)
B.Sc. – C.S.J.M. UNIVERSITY (2016)
INTERMEDIATE – UP BOARD (2010)
MATRICULATION – UP BOARD (2008)
