Vimal C N

Highly driven and results-oriented Retail Department Manager with over 3 years of experience overseeing store operations, leading teams, and optimizing sales performance. Demonstrated ability to enhance operational efficiency, elevate customer satisfaction, and drive consistent revenue growth. Skilled in inventory management, staff development, performance monitoring, and implementing strategic sales initiatives aligned with organizational objectives.

Recognized for strong leadership, problem-solving capabilities, and the ability to deliver measurable outcomes in fast-paced retail environments.

Department Manager - Trent ltd - Zudio

(2025-03)

• Led daily operations of assigned departments, ensuring compliance with store SOPs and company standards.
• Developed and implemented daily, weekly, and monthly sales strategies aligned with business targets.
• Monitored KPIs, sales performance, and productivity reports to identify trends and optimize results.
• Ensured strong customer service delivery, addressing escalations and maintaining satisfaction levels.
• Ensured compliance with company policies, health & safety standards, and store audit requirements.
• Coordinated stock levels, handled replenishment, conducted stock counts, and reduced shrinkage.

Assistant Department manager - Msp group - Max Fashion

(2023-10 - 2025-02)

• Support the Department Manager in overseeing daily store and department operations
• Assist in supervising, training, and guiding department staff
• Monitor stock levels, manage replenishment, and coordinate inventory checks
• Support team scheduling, attendance, and performance monitoring
• Resolve customer issues promptly to ensure satisfaction and retention.
• Prepare daily reports including sales, stock, and staff performance.

Team Leader - Reliance retail private ltd

(2020-01 - 2023-10)

• Lead, supervise, and motivate store staff to achieve daily, weekly, and monthly sales targets.
• Ensure excellent customer service and handle escalated customer concerns professionally.
• Coordinate with management to execute visual merchandising standards and brand guidelines.
• Assist in staff training, onboarding, and performance evaluation to enhance team capability.
• Monitor store operations, including cash handling, stock replenishment, and opening/closing duties.
• Plan and allocate daily tasks to team members to ensure smooth store functioning.
• Analyze sales trends and support the implementation of promotional activities to boost revenue.
• Maintain inventory accuracy through regular stock checks and effective loss prevention practices.
• Ensure store cleanliness, organization, and compliance with company SOPs.

Higher secondary - Humanities - GGHSS Kalladathur (2017 - 2019)

SSLC - GGHSS Kalladathur (2015)