Vimal Sachan

Service and Operations Manager with 25+ years of experience in medical diagnostic equipment installation, maintenance, and service operations. Proven track record of leading engineering teams, reducing downtime by 30%, and maintaining 95%+ customer satisfaction. Experienced in international installations, technical training, and ISO-compliant service processes.

Service and Operations Manager at COMPACT DIAGNOSTIC PVT LTD (2025-07 – Present)

• Leading nationwide service operations for diagnostic instruments across 120+ laboratory and hospital sites
• Managing and mentoring a team of field service engineers responsible for installation and troubleshooting
• Driving preventive maintenance programs to ensure high instrument uptime
• Overseeing installation and commissioning of hematology, biochemistry, and HbA1c systems

Service and Operations Manager at CAREWELL BIOTECH PVT LTD (2009-07 – 2025-06)

• Led a team of field engineers supporting multiple diagnostic laboratories
• Reduced equipment downtime by 30% through preventive maintenance
• Executed international installation and training projects in Libya and Nepal
• Designed technical training programs lowering operational errors by 90%
• Improved spare parts planning ensuring 99% service continuity

Senior Sales and Service Engineer at URILAB SYSTEMS PVT LTD (2004-09 – 2009-06)

• Installed and maintained diagnostic equipment across North India
• Improved customer retention by 25% through strong after-sales service
• Supported sales through technical demonstrations and consultation

Diploma in Electronics Engineering – U.P. Technical Board, India