Vinamrata Raman

A dynamic professional with experience in tech support, debt collection, marketing, social media management, and fraud prevention. Skilled in handling complex customer interactions, providing effective solutions, and managing business processes. Known for strong communication abilities and expertise in improving operational efficiencies. Seeking to leverage my diverse experience in a challenging role.

Senior Payroll Analyst - ADP

(2024-06)

• Manage payroll operations for clients, ensuring timely and accurate payroll processing.
• Collaborate with HR teas to implement payroll procedures and resolve any discrepancies.
• Provide client support by answering inquires and advising on payroll-related issues.

Senior Fraud Specialist - Teleperformance India Pvt. Ltd.

(2022-11 - 2024-03)

• Provided fraud analysis and customer support for the U.S based client, J.P Morgan Chase.
• Analyzed accounts to distinguish and customer from fraudsters, ensuring security and customer satisfaction.
• Delivered expectational service in fraud- related cases and adhered to all procedures to resolve issue promptly.

Marketing & Social Media Manager (Contractual) - Al-Mamzar Facility Management

(2021-12 - 2022-10)

• Developed and managed the company's online digital marketing presence.
• Executed B2B marketing strategies for business renewal licenses in accordance with UAE regulations.
• Engaged with company executives to assess business needs and establish meetings for strategies partnerships.

Certified Debt Collector - SKYES India Pvt. Ltd.

(2021-04 - 2021-12)

• Assisted U.S automotive loan customers facing payment issues by providing tailored payment plans.
• Successfully communicated with customers, ensuring resolutions for outstanding loans while maintaining customer satisfaction.

Tech Support Specialist - SITEL

(2020-07 - 2021-04)

• Provided tech support for online class intakes for UK-based clients.
• Communicated with global customers and educators, ensuring smooth operations of the online class setup.

Advanced Diploma - Hotel Operations - MSIHMCT, Pune

Higher Secondary - Gayatri Mukth Vidya Peeth, Hyderabad

Secondary - Kendriya Vidyalaya, Hyderabad