Digital Project Manager - Accenture - Mumbai, India
(2025-03)
- Managed end-to-end delivery of digital marketing campaigns, ensuring alignment with client requirements, timelines, and quality standards.
- Coordinated cross-functional teams (creative, content, QA, and operations) to execute high-volume asset delivery across multiple projects.
- Acted as the primary point of contact for stakeholders, ensuring clear communication, expectation setting, and timely status updates.
- Monitored project timelines, tracked milestones, and proactively identified risks, implementing mitigation plans to avoid delays.
- Managed change requests (CRs), scope adjustments, and prioritization to ensure efficient resource utilization, and minimal impact on delivery timelines.
- Maintained governance dashboards and delivery trackers (e.g., Workfront, Power BI), providing leadership with real-time insights on project health and performance metrics.
- Conducted root cause analysis (RCA) on delivery delays or quality issues, and drove process improvements to enhance operational efficiency.
- Ensured adherence to SLAs, quality benchmarks, and compliance requirements across all campaign deliverables.
- Collaborated with global stakeholders (Spain/Europe market) to streamline workflows and improve turnaround time for campaign execution.
- Supported capacity planning and workload distribution to optimize team productivity and meet business targets.
- Facilitated regular governance calls, status reviews, and reporting to leadership, highlighting risks, achievements, and improvement opportunities.
- Leveraged digital tools (Workfront, DAM, DMS, SynOps, Power BI) to track progress, manage workflows, and ensure transparency in delivery.
Business Process Lead - Tata Consultancy Services - Mumbai
(2019-08 - 2025-03)
Moved into TCS In-House Project "Marketing and Brand Team" and successfully managed Brand team of 7+ people to meet and achieve sales goals.
- Create and maintained Website by using MOSS
- Managed and counseled employees based on their professional growth and productivity
- Assisted in development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across organization.
- Developed and implemented product plans to expand customer base and increase customer retention
- Researched competition and developed strategies to stand out as company against competitors
- Monitored performance of team members and worked to increase team morale and motivation
- Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
Senior Analyst - Tata Consultancy Services - Mumbai, India
(2014-05 - 2019-06)
- Using of Tridion R2 Version 2.1 for Creation of Website
- Using of SDL Media Manager for Image Upload
- Involvement in reporting on Weekly & Monthly basis through standard company format
- Web site front-end administration: Maintain fully E-Commerce web site in accordance with applicable strategic direction through consistent maintenance of Brand images, categorization of Flight Fares, Presentations on (Destination Articles), define promotions of Flight Offers by coordinating with Clients
- Make sure that all error or bugs get fixed by using Active Standard Tool (AST)
- Analyzing Website Traffic by using Active Standard Tool (AST)
- Perform Online Content Compliancy (OCC) Check to maintain website Compliancy
- Tracking performance of Campaign by using Web trends
- Make sure that all information present on website are correct, to avoid any legal escalations.
- Conducted regular performance evaluations for staff members, fostering continuous professional growth
- Managed team of content editors, resulting in consistent output of high-quality work
- Organized and led training sessions for junior editors to improve their skills and knowledge
Web Analyst - eClerx - Mumbai, India
(2012-07 - 2014-04)
Hands on experience in development and maintenance of website using CMS (Content Management System).
- Implementing Order Code and SKU's in Sales Catalog Using CMS.
- Hands on experience in Creating Static Banner through Photoshop.
- Retrieve Data from SEO Clarity Tool on Weekly and Monthly Basis for analyzing Keywords.
- Works on Site Catalyst Omniture (Version 14, 15) to generate report on Website Traffic.
- XML based Web Development through Strom ware 2.0 Tool.
- Performed regular audits of website tagging infrastructure to maintain data integrity within analytics platforms.
- Increased conversion rates through optimization of landing pages and targeted marketing campaigns.
- Created content strategies for digital media.
- Involvement in reporting on daily, weekly basis through standard company format.
- Prepare and insure integrity of product images and item details for web site
- Interacting with Clients for requirement gathering, System study and Analysis.
- Work closely with project development and strategy leadership to assure that content promotes objectives.
- Make sure that all legal information present on website are correct, avoiding any legal escalations.
- Web site front-end administration: Maintain fully merchandised web site in accordance with applicable strategic direction through consistent maintenance of product images, marketing copy, categorization, presentations, up-sells, cross-sells and promotions.
- Working in close relation with Software Developers for discussing issues related to functionality and for suggestions/plans to improve quality of product.
- Assist with definition and documentation of project requirements and specifications.
- Verify and close and/or action bugs and change requests.
