Vinay Tinku

Results-driven Senior Process Executive and Subject Matter Expert (SME) with 6+ years of experience supporting Google LLC projects at Cognizant Technology Solutions. Proven expertise in quality assurance, data validation, policy enforcement, content moderation, and process improvement within high-volume environments. Strong analytical skills with hands-on experience in Microsoft Excel reporting, SLA adherence, KPI tracking, and cross-functional collaboration.

Recognized multiple times for quality excellence, efficiency, and training contributions.

Subject Matter Expert (SME) at Cognizant Technology Solutions (2025-04 – Present)

Client: Google LLC Projects

• Acted as Subject Matter Expert for Online Safety policies, handling high-risk and complex cases with consistent policy application
• Provided real-time policy guidance and clarifications to operations teams, improving decision accuracy and compliance
• Partnered with QA, Training, and Client Stakeholders to identify process gaps and implement workflow improvements
• Supported quality audits, escalations, and root cause analysis, contributing to improved overall platform safety
• Assisted in training, shadowing, and onboarding of new team members and SME backups

Senior Process Executive at Cognizant Technology Solutions (2021-01 – 2025-03)

Client: Google LLC Projects

• Reviewed and validated 1,000+ records weekly, maintaining >99% data accuracy and strict SLA compliance
• Performed quality audits, pre-validation checks, and functionality testing to minimize errors and rework
• Partnered with cross-functional teams and clients to deliver error-free outputs and improve operational efficiency

Process Executive at Cognizant Technology Solutions (2019-12 – 2020-12)

Client: Google LLC Projects

• Supported quality audits, escalations, and root cause analysis, contributing to improved overall platform safety
• Partnered with cross-functional teams and clients to deliver error-free outputs and improve operational efficiency

MBA in Human Resources – Siddharth Institutions of Technology, Narepally (2017 – 2019)

Bachelor of Science in B.Sc. – Avanthi Degree College, Barkathpura (2014 – 2017)