Vinay Upadhyay

Retail operations professional with 16+ years of experience across sales floor management, customer relationship handling, and branch-level coordination in the building materials and financial services sectors. Proven track record of leading a team of 7, managing daily footfall and client engagement, resolving 10+ customer complaints/queries per day, and reporting directly to senior management. Seeking to step into a Store/Branch Manager role to take full ownership of team performance, sales targets, and store operations.

Floor Executive - Carysil Ltd. - Ahmedabad

(2012-02 - 2025-04)

• Acted as the primary floor-level point of contact for an average of 6 walk-in clients, architects, and builders daily — generating and qualifying leads that fed directly into the sales team's transactions.
• Coordinated with the sales team on invoicing, order processing, and client/architect queries, ensuring smooth handoff from floor engagement to closed sale.
• Owned complaint resolution and helpdesk oversight end-to-end, handling around 10 customer complaints/queries daily while maintaining service quality and satisfaction on the floor.
• Led and coordinated a floor team of 7 members, supervising administrative operations including housekeeping and procurement of office supplies, effectively running store-support functions independently.
• Maintained organized records and documentation systems in line with company compliance requirements.
• Partnered with senior management on marketing initiatives and provided regular and ad-hoc operational reports directly to the General Manager — a reporting line typically held by store/branch-level supervisors.

Executive Assistant - Synersoft Technology Pvt. Ltd. - Ahmedabad

(2010-03 - 2011-12)

• Managed the complete sales cycle from order placement through to payment correction, within defined turnaround times.
• Maintained operational records and issued MIS reports to track sales and process performance.
• Supported senior leadership on marketing activities and delivered regular, periodic sales and operations reporting to the Director.

MSR (Membership Representative) - Reliance Retail Ltd. (SMSL) - Ahmedabad

(2007-08 - 2009-02)

• Enrolled walk-in customers into the membership program, cross-selling payment products, loans, general insurance, and mutual funds.
• Actively canvassed customers to generate leads and drive in-store sales transactions.
• Supported store promotions and managed issuance of redemption vouchers and promotional items.
• Handled customer experience issues, queries, and complaints during store visits, ensuring prompt resolution.
• Updated financial-service operational records per procedure and generated MIS reports.
• Delivered regular and periodic sales and operations reporting to the Deputy Manager.

Branch Development Executive - HDFC Bank Ltd. (HBL Global Pvt. Ltd.) - Ahmedabad

(2005-08 - 2007-01)

• Marketed personal loan products through the branch, generating leads via cold calling and open-market outreach.
• Managed loan files through sanctioning to disbursement, coordinating across teams to meet processing timelines.
• Identified priority areas based on profitability and market potential to focus sales effort effectively.
• Planned and achieved personal loan sales targets, and reported regularly to the Branch Manager and Sales Manager on market conditions.

M.Com - Master of Commerce - Gujarat University, Ahmedabad, Gujarat (2004)

B.Com - Bachelor of Commerce - R H Patel College, Ahmedabad, Gujarat (2001)