Vinayak Manakatti

With 3 years of experience in customer support and e-commerce, skilled in CRM management and resolving delivery issues. Spearheaded timely issue resolution, met SLA targets, and consistently delivered high-quality service. Expertise in managing order inquiries, shipping updates, and post-purchase support.

Customer Experience Specialist - Deveci E-Commerce

(2024-12 - 2026-07)

• Delivered customer support through email, live chat, and social channels while ensuring timely issue resolution.
• Managed order inquiries, shipping updates, returns, refunds, and exchanges.
• Collaborated with logistics and operations teams to resolve delivery issues.
• Maintained CRM records and documented customer interactions accurately.
• Assisted customers with product recommendations and post-purchase support.
• Consistently met response time and service quality expectations.

Customer Support Associate - Third-Party Customer Support Services

(2023-08 - 2024-08)

• Supported customers via email, chat, and phone.
• Managed support tickets and escalations using CRM software.
• Resolved billing, account, product, and technical issues while meeting SLA targets.

Bachelor of Computer Applications - BCA - KLE Society's College of Computer Application (2020-01 - 2023-01)