Customer Account Manager at ICICI Bank Ltd (2023-10 – 2024-12)
- Performed NDC checker(Author) activities across multiple loan products: Car Loan (New & Used) & Personal Loan.
- Handled vendor payout creation code activities by verifying vendor documentation and mapping payout structure.
- Resolved customer service requests such as loan closure, part-payment updates, and account swapping.
- Managed PDD (Post Disbursement Document) final authorization for hypothecation purposes.
- Conducted cheque printing and system-level authorization for payment processing.
- Loan closer activity – As per request received from customer service branch team & for internal balance transfer cases, close the loan in finnone system.
- Managed daily audit checkpoints including cheque stock registration(Annexure B), cheque handover tracking(Annexure C), CCTV record validation, secure custody of customer documents(FRFC) and dispatch of disbursed loan files within T+4 timelines to ensure audit compliance and reduce rejections.
- PDD Automation Projects – UAT Lead – AI Based Android App (Invoice updation activity): Directed UAT for AI based Android App used in PDD invoice updation activity to scan and upload physical invoice copies and validate document data in collateral tracking system.
- Robotic Process Automation (RC updation activity): Executed automated RC updation using RPA by uploading bulk input files, enabling system-driven maker-checker and VAHAN portal validation and reviewing output reports to identify successful updates and rejected entries for business correction.
Team Leader Retail Credit at I-Process Services India Pvt Ltd(A Vendor of ICICI Bank Ltd) (2018-12 – 2023-10)
- Progressed from CPA Manager to Team Leader, reflecting strong performance and increased responsibility.
- Managed end-to-end retail loan processing from login to post-disbursement.
- Verified post sanction loan documents as per NDC including loan agreement, stamp duty, key-fact/MII, vehicle docs(for car loan), re-payment documents, PSL documents.
- Entered and validated ROI, EMI calculations, fees, repayment schedules and banking details.
- Coordinated with FI and RCU teams and resolved RCU remarks.
- Generated disbursement reports, maintained cheque registers, and ensured timely releases.
- Updated post-disbursement documents in the collateral system (e.g., RC and car delivery invoice).
- Maintained cheque register, trained team members on new processes and ensured compliance with RBI guidelines.
