Vineet. C Dhawan

Motivated and customer-focused sales and relationship management professional with 20+ years of experience in client engagement, customer service, and sales operations. Adept at building strong client relationships, understanding customer needs, and delivering personalized service that enhances brand reputation and loyalty. Skilled communicator with expertise in sales strategy, event coordination, and team collaboration.

Passionate about the world of luxury brands and high-end customer experience, seeking to transition into luxury retail sales and client relations, bringing a proven record of driving customer satisfaction and business growth through exceptional service delivery.

Independent Luxury Retail Consultant - Independent Luxury Retail Consultant - Mumbai

(2023-05)

• Advised boutique luxury jewelry and apparel brands on sales strategy, brand positioning, and customer experience design to strengthen market presence in the high-end retail segment.
• Developed and executed client engagement and marketing initiatives for retail exhibitions, resulting in higher footfall, deeper client interaction, and stronger brand recall.
• Conducted personalized sales and service training programs for boutique teams, emphasizing client relationship management, upselling techniques, and luxury service etiquette.
• Collaborated with business owners on VIP client acquisition and retention strategies, increasing repeat purchases and enhancing overall customer loyalty.
• Supported the creation of premium retail experiences that align with international luxury standards, improving the perception and visibility of boutique brands in the market.

Assistant Boutique Manager - Effy Jewelry - New York, USA

(2021-12 - 2023-03)

• Delivered an exceptional luxury retail experience to a global clientele, maintaining personalized engagement with HNI (High Net-Worth) Individuals and UHNI (Ultra High Net-Worth Individual) customers to drive loyalty and repeat business.
• Oversaw daily boutique operations, ensuring flawless execution of client service standards, visual merchandising, and premium product presentation in line with brand guidelines.
• Supported and coached sales associates on client communication, upselling, and service etiquette, fostering a client-centric culture focused on delivering memorable experiences.
• Managed and analyzed boutique sales performance and client data to identify opportunities for relationship building, cross-selling, and client retention.
• Partnered with corporate teams on exclusive events, brand campaigns, and private client showings, enhancing brand prestige and customer engagement.
• Consistently achieved and exceeded sales targets by applying a consultative, relationship-driven sales approach, strengthening the brand's reputation for excellence.

Trunk Show Manager - Starboard Cruise Services (LVMH Group) - Miami, USA

(2017-09 - 2020-02)

• Managed premium luxury jewelry brands onboard international cruise ships, delivering high-end retail experiences and enhancing brand prestige.
• Planned and executed VIP client events and private trunk shows, achieving strong sales results and reinforcing customer loyalty.
• Built and maintained long-term relationships with HNI and UHNI clientele through personalized service, product expertise, and attention to detail.
• Led daily boutique operations, team coordination, and vendor communication to ensure seamless service and brand consistency.
• Trained and guided staff on luxury selling techniques, client engagement, and event presentation to elevate guest experience.

Independent Luxury Retail Consultant - Independent Luxury Retail Consultant - Mumbai & International

(2015-05 - 2017-09)

• Partnered with luxury jewelry and watch retailers to elevate sales performance, brand presentation, and client engagement through refined merchandising and store design.
• Procured gemstones and fine jewelry for bespoke collections, ensuring superior craftsmanship and alignment with luxury market standards.
• Conducted sales and customer service training programs to enhance team performance, client communication, and service excellence.

Retail Sales – Watch & Jewellery Specialist / Promotional Ambassador - Starboard Cruise Services (LVMH Group) - Miami, USA

(2009-12 - 2015-03)

• Led and motivated a team of 25–30 retail professionals, driving sales growth, client engagement, and premium service standards across luxury boutiques onboard.
• Oversaw daily operations, including sales, marketing, visual merchandising, and promotional events, ensuring seamless execution aligned with brand guidelines.
• Represented and promoted world-renowned luxury brands such as Bvlgari, Tag Heuer, Omega, Tissot, and Breitling, consistently exceeding sales and client satisfaction goals.
• Implemented visual merchandising and brand storytelling initiatives that enhanced product visibility and created immersive shopping experiences.
• Delivered comprehensive sales and client service training to teams, improving performance, communication, and customer retention.

Key Account Manager (Sales & Operations) - Marmon Retail Services Asia - Mumbai

(2008-02 - 2008-09)

• Managed distributor and franchise performance through sales planning, negotiations, and relationship management to achieve consistent business growth.
• Expanded the retail and stockist network, supporting brand presence and market development initiatives.
• Prepared sales forecasts and performance reports, ensuring alignment with business objectives and client expectations.

Project Consultant (Freelance) - Project Consultant (Freelance) - Mumbai

(2008-10 - 2009-08)

• Advised distributors and franchise partners on sales optimization, operational efficiency, and customer service enhancement.
• Supported clients with business planning and performance tracking, improving profitability and client satisfaction.

Retail Marketing Manager - MELCOM Group of Companies - Ghana, West Africa

(2006-06 - 2007-09)

Assistant Manager – Customer Relations - Siddharth Logistics Pvt. Ltd. - Mumbai

(2005-05 - 2006-05)

Sales & Marketing Officer - Herbalife International India Pvt. Ltd. - Mumbai

(2000-01 - 2005-05)

PG Diploma - Business Management - N.M. Institute of Management Studies, Mumbai (2002)

Bachelor of Commerce - Commerce - University of Mumbai (1995)