System Engineer - TATA Consultancy Services
(2022-05)
Loftware Spectrum Project - TATA Consultancy Services
(2023-01)
- Gathering artifacts such as labels and images from Loftware Print Server (LPS) and converting them into Spectrum format using the Migration Portal.
- Converting the Consolidated labels and images data from LPS to Spectrum format.
- Created and managed folder structures across DEV, STG, and PROD environments, including setting permissions and configuring user groups and roles for site-specific access.
- Configured business rules, processes, and integrations to enable automated label printing through PAS file processing and through spectrum.
- Importing labels into DEV environment, performing unit testing, and promoting validated Labels, Images and Printers to STG and PROD environments.
- Troubleshot and resolved issues raised through ServiceNow across DEV, STG, and PROD environments by collaborating with users and ensuring minimal disruption.
- Provided 24/7 on-call support to troubleshoot and resolve issues in Production (P1 and P2) incidents raised via ServiceNow, ensuring minimal downtime.
- Participated in regular stand-up calls with Loftware and client teams, providing updates and aligning on project activities.
- Managed daily status reporting and handled client communications to ensure transparency and smooth operations.
- Designing new labels and printer set up upon the user requirement
- Installed and managed required fonts in Spectrum environments to support label design requirements.
- Established and configured facility-specific environments (Site wise), enabling seamless and secure access for site users.
- Delivered knowledge transfer (KT) sessions to junior team members and created documentation for issues and routine tasks to enhance knowledge sharing.
Oracle Fusion HCM (Functional) Project - TATA Consultancy Services
(2022-05 - 2022-12)
- Managed Oracle Fusion HCM Cloud DEV and PROD environments, Performing Maintenance, Post-refreshes, Migration activities to ensure system readiness.
- Handled Service Requests (SR's) through My Oracle Support and resolved application issues using ServiceNow for incident, change requests and problem management.
- Supported Windows and Linux servers across production and non-production environments, ensuring high availability and performance.
- Monitored Application performance and resource utilization, proactively optimizing performance and resolving issues.
- Supported application Monthly Patching's and Weekly maintenance activities to ensure system stability.
- Led migration of application objects between the environments ensuring with seamless deployments.
- Collaborated with cross-functional teams and clients, coordinated with Oracle Support, and ensured system stability through proactive monitoring, patching, and health checks.
