Vineeth V A

Dedicated and results-oriented Front Office Executive with experience in hospital administration, hospitality, patient relations, and front desk operations. Proven ability in managing reception, appointment scheduling, billing support, and ensuring smooth guest/patient experience through effective communication and service orientation.

Front Office Executive - THE PORT BY JDANIELS - Thiruvananthapuram

(2026-01)

• Managed front desk operations including guest check-in/check-out, reservations, and billing support.
• Handled incoming calls, walk-in guests, and coordinated with F&B, housekeeping, and management teams.
• Ensured excellent guest experience through prompt service, complaint resolution, and courteous communication.
• Maintained daily reports, occupancy records, and HMS/PMS data entry accurately.
• Key Achievement: Improved front office workflow and guest satisfaction scores through efficient coordination and follow-up.

Operations Executive - Ananthapuri Hospital & Research Institute - Thiruvananthapuram

(2024-12 - 2025-12)

• Supervised daily operations for Housekeeping, GDA, and ER coordination teams consisting of over 20 staff members.
• Implemented standard operating procedures (SOPs) related to patient hospitality, floor coordination, and operational workflow.
• Managed vendor coordination and procurement workflows for hospital supplies and consumables.
• Prepared detailed MIS reports, operational dashboards, and KPI-based performance reports.
• Key Achievement: Improved operational coordination and significantly reduced procurement delays through effective vendor management.

Operations Coordinator - Say One Life Sciences Pvt Ltd - Kochi

(2023-11 - 2024-12)

• Managed end-to-end operational coordination including scheduling, administration, and logistics.
• Streamlined interdepartmental communication and workflow processes to achieve improved productivity.
• Handled documentation, management summaries, and operational data analysis reporting.
• Key Achievement: Improved overall coordination efficiency and successfully supported key process improvement initiatives.

Bachelor of Arts (B.A.) - Criminology & Police Administration - University of Madras (2022 - 2025)

Diploma - Draughtsman Civil - NCVT Kanjiramkulam (2018 - 2020)

Diploma - Computer Application - C-DIT, India