Vineeth Vikramasingh

Proactive and execution-oriented Sales Professional with hands-on experience in cross-functional coordination, problem solving, lead lifecycle management, and daily marketing operations. Skilled in bridging the gap between Marketing, Sales, CRM, and Customer to ensure fast execution and smooth daily workflows.

Management Trainee - Infobahn Technical Solutions Pvt Ltd.

(2024-05)

• Managed end-to-end customer journey from lead generation to postsales support, ensuring a seamless and positive experience across all touchpoints.
• Identified customer pain points across pre-sales and execution stages, and drove timely resolution through effective coordination with internal teams.
• Acted as a single point of contact during project execution, ensuring clear communication, expectation alignment, and quick issue resolution.
• Conducted product demos and solution presentations, addressing client queries and customizing offerings based on specific business requirements.
• Collaborated with cross-functional teams (Sales, Technical, Operations) and external vendors to ensure smooth project execution and service quality.
• Managed relationships with OEM partners (Samsung, LG, Sony, Absen, Unilumin) to ensure timely delivery, installations, and adherence to standards.
• Tracked project milestones, timelines, and risks, taking proactive measures to avoid delays and ensure timely completion.
• Collected and analyzed customer feedback and CRM data to identify drop-offs, improve engagement, and enhance conversion rates.
• Recommended process improvements by identifying inefficiencies in coordination, response time, and lead management workflows.
• Maintained high responsiveness to customer queries and service requests, strengthening client relationships and retention.
• Handled backend operations including quotation preparation, order processing, and logistics coordination for seamless project delivery.

Marketing and Sales Intern - House Seekers Pvt Ltd.

(2023-05 - 2023-06)

• Managed early-stage customer interactions and supported the lead lifecycle from initial inquiry to site visit and final conversion, ensuring a smooth and guided customer journey.
• Handled customer inquiries across calls, WhatsApp, and digital channels, ensuring prompt responses and a positive first-level customer experience.
• Identified customer requirements, preferences, and concerns during interactions, and provided relevant property recommendations to improve engagement and conversion.
• Conducted regular follow-ups with prospects to address queries, resolve objections, and maintain consistent customer engagement.
• Assisted customers during site visits by facilitating property walkthroughs, resolving on-ground queries, and ensuring a seamless experience.
• Supported multi-channel marketing campaigns (social media, WhatsApp) with a focus on improving customer reach, engagement, and lead quality.
• Maintained and updated CRM systems to track customer interactions, lead status, and follow-ups, ensuring structured data and better decision-making.
• Analyzed customer responses and feedback to identify common concerns and shared insights with the team to improve communication and conversion strategies.
• Assisted in market research and competitor analysis to better understand customer preferences, pricing expectations, and demand trends.
• Created marketing content and campaign creatives using Canva and ChatGPT to enhance customer communication and brand visibility.

PGDM - Marketing - Chetana's Institute of Management and Research (2024 - 2024)

B.E. - Electronics and Telecommunication - Don Bosco Institute of Technology (2022 - 2022)

H.S.C - Wamanrao Muranjan Junior College (2018 - 2018)

S.S.C - St. Pius X High School, Mumbai (2016 - 2016)