Vineetha Koyi

Software professional with 9 years of experience in developing applications using PRPC, currently working with Pegasystems.

Experience in latest Pega constellation 24.1, 25.x versions. Worked on Pega 7.1, 7.4, 8.x versions. Worked on Pega Smart Disputes Framework and CRM Framework. Have knowledge on Pega CLM/YC Framework. Enthusiastic to learn new things and can work flexibly.

Ability to deal with people diplomatically, willingness to learn and a Team facilitator. Strong organizational and time management skills. Ability to work independently to meet tight deadlines. Ability to handle multiple concurrent tasks.

Strong analytical, communication and interpersonal skills. Ability to work with minimal supervision in high pressure situations.

Pega Senior System Architect - PegaSystems Inc

(2025-03)

Pega provides a rich set of features designed to enhance the user experience, improve productivity, and increase user satisfaction. It simplifies and automates the work of your organization, so you can keep your promise to your customers.

• Worked on Pega Infinity constellation versions
• Have knowledge on Postman to test services
• Worked on Views, Insights, configurations
• Worked on attachments and parsing and generating excel functionalities
• Worked on generating macros automatically to reduce manual efforts
• Worked on API's and integrations
• Worked on Activities, Data transforms, Decision rules, Flows, Data Pages, Declarative Rules
• Experience in application deployment and release management
• Have knowledge on JIRA which is used to track status updates in Agile methodology

Pega Consultant - Instellars Global Consulting India Pvt Ltd

(2019-10 - 2025-02)

Pega Senior System Architect - Instellars Global Consulting India Pvt Ltd

(2021-08 - 2025-02)

Pega Customer Service provides a rich set of features designed to enhance the customer experience, improve user productivity, and increase customer satisfaction. It simplifies and automates the work of your customer service organization, so you can keep your promise to your customers. CX360 Application provides Single 360 Customer View, and one platform to address all customer issues through email conversations at one place.

• Worked in Agile Methodology
• Worked on email listeners and email widgets
• Worked on Authentication service rules
• Worked on attachments and parsing excel functionalities
• Have knowledge on Postman and SOAP UI tools to test services
• Have knowledge on Mobile API's
• Good understanding of creating Customer User Interface screens using Portals, Sections, UI rules, Skins and other rules of PRPC UI
• Worked on Activities, Data transforms, Decision rules, Flows, Data Pages, Declarative Rules
• Experience in application deployment and release management
• Have knowledge on JIRA which is used to track status updates in Agile methodology
• Working on Pega Customer Service Framework

Pega Developer - Instellars Global Consulting India Pvt Ltd

(2021-03 - 2021-08)

Simplimate is about Development and delivery of Pega elements that are modular and reusable – foundational building blocks to build a working MVP to support the activities of the Member Maintenance team. Adoption of an Agile/DevOps model that allows for quick and incremental development and delivery of new features. Establish an ongoing (persistent) BAU team structure to support the delivery model (rather than treating each new development as a Project).

• Worked in Agile Methodology
• Worked on email listeners, Job Schedulers
• Good understanding of creating Customer User Interface screens using Portals, Sections, UI rules like Grids, Tree Grids, Skins and other rules of PRPC UI
• Worked on Activities, Data transforms, Decision rules, Flows, Data Pages, Declarative Rules, SLA's
• Experience in application deployment and release management
• Worked on creating generic components which will be used by multiple applications in Link Group
• Have knowledge on Azure Devops which is used to track status updates in Agile methodology

Pega Developer - Instellars Global Consulting India Pvt Ltd

(2019-10 - 2021-03)

Ministry of Municipal and Rural Affairs and Housing is a government ministry in Saudi Arabia that is responsible for the supervision and regulation of municipalities in the country. The ministry supervises the administration of municipalities across the country, including cities, towns, and villages. It provides maintenance and development services for all municipalities.

The ministry is also responsible for providing basic infrastructure and road development in the country. Using the Customer Service framework, we accomplished this.

• Worked as a Pega developer for MOMRA
• Worked in Agile Methodology
• Involved in entire SDLC phases for an application
• Good understanding of creating Customer User Interface screens using Portals, Sections, UI rules like Grids, Tree Grids, Skins and other rules of PRPC UI
• Worked on Mobile API's and Mashups
• Worked on Activities, Data transforms, Decision rules, Flows, Data Pages, Declarative Rules
• Experience in application deployment and release management
• Designed a reusable component to onboard users into application and it was reused in other 3 applications
• Worked on Bulk import and export features
• Have knowledge on agile board application provided by Pega which is used to track status updates in Agile methodology

Pega Consultant - Capgemini

(2018-02 - 2019-10)

Pega Developer - Capgemini

(2018-02 - 2019-10)

Moody's client deals with giving away Ratings to different entities (Ex: Organization Rating, Bond Rating etc.) This application comprises of 4 different internal applications.

Order

Management, Ratings, Pricing and Finance. There is an external system SFDC that would send across the details of an entity that requires ratings. Order management will receive that information and send the information for processing to Ratings. Once Rating completes its procedure and Rating is disseminated Pricing would trigger. Pricing calculates the fees for every single service rendered. Finance would take these fees group into one single invoice and distributes it to the customer.

• Worked as a Pega developer for Moody's
• Worked in Agile Methodology
• Worked on creating generic error handling processes for connectors
• Implemented reusable components to use across the Project
• Worked on PRPC Case Management
• Have knowledge on SOAPUI tools for testing the SOAP services

Pega Senior Engineer - Virtusa Consulting Services

(2015-05 - 2018-01)

Pega Developer - Virtusa Consulting Services

(2016-11 - 2018-01)

Citi Smart Dispute permits front-line customer service representatives (CSRs) to capture all the customer information required to resolve a dispute at the first point of customer contact and handle even the most complex disputes without a call transfer and often without any further manual intervention. This project is based on SD Framework.

• Worked as a Pega developer for Citi accounts
• Involved in entire SDLC phases for an application
• Worked in Agile Methodology
• Worked on integrations like Connect-SQL, Connect-SOAP
• Good understanding of creating Customer User Interface screens using Portals, Sections, UI rules like Grids, Tree Grids, Skins and other rules of PRPC UI
• Worked on Activities, Data transforms, Decision rules, Data Pages, Declarative Rules
• Worked in Banking Domain
• Got opportunity to do Show and Tell to clients
• Worked on Pega Smart Disputes Framework

Pega Developer - Virtusa Consulting Services

(2015-05 - 2016-11)

GCAP is a Integrated Cards Onboarding System which will onboard clients to the AMEX. This project is mainly creating Hierarchy case for Client and its related products based on the inputs from APPCAPTURE and REL systems. Based on the Client will create simple and Complex Hierarchies. Once the Hierarchy is approved/ Rejected, automatic routing to appropriate users or workbaskets based on business rules/skills.

• Worked as a Pega developer for Amex
• Involved in entire SDLC phases for an application

Bachelor - Technology - Vishnu Institute of Technology, Jawaharlal Nehru technological University, Kakinada (2015-04)

10+2 - Sri Chaitanya Junior College, Intermediate Board (2011-07)