Senior process associate - Wipro technologies Pvt ltd - Chennai
(2026-01)
Client: RAK Bank (Ras al Khaimah Bank) UAE
- Performed KYC activities for Business Banking and Personal Banking customers, ensuring compliance with regulatory and internal policy requirements.
- Conducted gap analysis on customer records to identify missing documentation, outdated information, and compliance deficiencies.
- Worked closely with compliance team to verify client identity through onshore team and conducted
- Anti-Money Laundering checks to ensure all client profiles met banking and legal regulations.
Process Associate - Tata Consultancy Services India Pvt. Ltd
(2021-05 - 2025-03)
Client: Standard Chartered Bank (Sanctions & Transaction Screening)
- Screen payments/SWIFT messages (Inward / Outward) in accordance with sanctions screening policies, procedures & practices to ensure compliance with laws and regulations.
- Suspects transactions identified, referred and / or escalated for resolution in a timely manner.
- Recommend, develop & implement changes to existing & proposed procedures, policies and programs.
- Perform QC/QA on agreed frequency on all/sampled transactions.
- Providing periodic thorough reporting to Managers and senior leadership on the state of our screening efforts.
- Supervise the day-to-day work of the central Screening unit operations.
- Co-ordinate, Supervise, or Lead Improvement initiative project / programs.
- To check incremental risk events, which we are unable to find it in the face of the payment or through PD search
- Basic information should be listed, and RFI response or questionary to raised.
- The entire response may occur online including scanned document through email, and supporting document received for screening. (Example: Invoice, bill of lading, LLI & Tracking if vessel is involved) in the transaction).
Senior Associate Ops - WNS Global Service
(2018-09 - 2021-04)
Client: Commercial bank of Dubai | UAE RETAIL & CORPORATE KYC & Account Service Unit
- Creating Salary, Savings & current accounts and Opening of Fixed Deposits.
- Performing of KYC & CDD on Medium and Low Risk Customers.
- As per the customer request account maintenance activity also take place with relevant documents
- Responding to and working with bankers to ensure customer support and satisfaction.
- Handled Customer Complaints and escalations for the site.
Senior Associate Ops - WNS Global Service
(2018-09 - 2021-04)
Client: FAB Bank - FIRST ABU DHABI BANK | UAE RETAIL & CORPORATE KYC & Account Opening
- Perform End-to-End case, Generating and Opening Account with the AECB Report.
- Performing of KYC & CDD on Medium and Low Risk Customers.
- Act as a KYC knowledge centre to the team and ability to resolve queries pertaining to KYC profiles.
- Conducting Root Cause analysis (RCA to identify) the processing Issues and focusing on reducing errors and improving the overall performance.
- Ensuring audit and compliance requirements are met as per Global Line of Business/In country requirement.
