Senior Operation Executive - Net Business Solutions - Client partner - IDFC FIRST Bank
(2024-03)
- Quality Assurance of Internal Audit Reports initiatives across multiple banking verticals, including Branch Operation, Retail Liability, Retail Asset and MBL
- Quality Assurance of Concurrent Audit Reports initiatives across many audits including Treasury and Treasury Office Accounts Etc.
- Keeping track on all Auditor's branches data and preparing Monthly/ Weekly MIS Reports.
- Working on ServiceNow Audit Tool - Ensuring Audit (Report) data quality synchronized multi-format audit data, ensuring seamless alignment between narrative reports and digital audit management tools (SNOW)
Operation Executive - Net Business Solutions - Client partner - IDFC FIRST Bank
(2022-10 - 2024-03)
- Handling all the queries related to Audit (Branches) such as Audit Observations, Audit queries and updating all given data in SNOW and other queries
- Helping Auditor by assisting them through mails and updating day to day Audit roles on given SNOW portal.
- Keeping track on Audit branches data's preparing Monthly/ Weekly MIS Reports.
- Handling Invoices and Billing for Auditors Audit. Keeping track on all Auditor's branches.
Operation Executive in Ticketing Department - Weizmann impex pvt Ltd
(2020-11 - 2022-09)
- Handling all the queries related to Air Tickets such as Rescheduling, Cancellation and other queries
- Helping sub agents to provide quality service to the customers by assisting them through mails and calls.
- Keeping track on Air Ticket Business and preparing Monthly/ Weekly Reports.
- Have also been involve in creating IRCTC agents and take up IRCTC team for Refund and many other queries.
Intern-IT- Executive - Weizmann impex pvt Ltd
(2019-06 - 2020-10)
- Device installation Monthly Reports
- Handling Internal Team, helping to solve their queries.
