Vinod Mathur
CHAT SUPPORT EXECUTIVE
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About
Customer-focused and detail-oriented Customer Support Executive with over 3 years of experience in live chat, email, and backoffice support operations. Skilled in handling high-volume customer interactions, resolving queries efficiently, and maintaining service quality standards. Strong expertise in written communication, issue resolution, documentation handling, and compliance adherence.
A reliable team player with excellent problem-solving skills, adaptability, and a commitment to delivering a positive customer experience.
Experience
UI UX DESIGNER - Azzunique Software PVT LTD.
(2024-08 - 2025-08)
- Design user-friendly and visually appealing interfaces for web and mobile.
- Conduct user research, testing, and gather feedback to improve usability.
- Create wireframes, prototypes, and design systems for consistency.
- Collaborate with developers and stakeholders to deliver seamless experiences.
- Ensure accessibility, responsiveness, and modern design standards.
CHAT SUPPORT EXECUTIVE - Infosys Bpm Limited
(2021-06 - 2024-04)
- Handled live chat and email conversations with customers to resolve queries related to services, requests, and account information.
- Provided clear, accurate, and professional responses while maintaining chat etiquette, empathy, and turnaround time.
- Managed multiple chats simultaneously while ensuring quality and accuracy.
- Logged customer interactions, maintained records, and updated case details in internal systems.
- Followed standard operating procedures (SOPs) and compliance guidelines during all customer interactions.
UI UX DESIGNER INTERN - Doomshell Softwares PVT. LTD.
(2020-04 - 2021-05)
- Developed graphics for site pages following branding guidelines and best practices.
- Optimized site visuals and information processing by allocating space strategically.
- Worked closely with UX and product teams to define visual and functional requirements.
- Developed application UIs via emerging front-end technologies.
Education
Bachelor of Computer Application - Computer Application - Maharishi Arvind Institute of Science and Management (2017-06 - 2020-12)
Higher Senior Secondary Education - R.B.S.E Board (2014-06 - 2015-06)
Senior Secondary Education - R.B.S.E Board (2013-06 - 2014-05)
