Vinod Yadav

To leverage my extensive experience in computer hardware, networking, and IT support to contribute as a skilled technician in a reputable organization. Committed to delivering efficient technical solutions, maintaining system integrity, and ensuring high-level user satisfaction.

Consultant Engineer - CMS IT Services Pvt. Ltd - Noida

(2022-09)

Client: Jaypore E-Commerce Pvt. Ltd. (Aditya Birla Group), Noida

Resident Engineer - Vinayak Compserve Pvt. Ltd. - Noida, New Delhi

(2014-08 - 2022-05)

Client Locations: KRIBHCO, Sector 15, Noida; Maulana Azad Medical College, New Delhi; Sena Bhawan (Ministry of Defence), New Delhi

• Installed, configured and troubleshot desktops, laptops and Apple iMac systems.
• Provided end-user support for Windows OS, Microsoft Office and Outlook.
• Performed hardware diagnostics and replaced faulty components as needed.
• Network & local printer support.
• Barcode Label Printer Support & Demo Implementation.
• Windows updates & antivirus support.
• Domain/user account support.
• Troubleshot LAN/WAN network connectivity issues.
• Vendor coordination.
• Installed and configured SAP Client software.
• Active Directory (User Management, Password Reset, Account Unlock).
• Support VPN connectivity through Zscaler and InstaSafe.
• HHT Devices configured and Troubleshooting.
• Provided remote support using AnyDesk, Zoho Assist and Quick Assist.
• Managed incidents and service requests using ServiceNow.
• Coordinated with ISPs and third-party vendors for issue resolution.
• Collecting Quotations & Invoices from Vendors.
• Escalated complex technical issues to L2/L3 support teams when required.
• Coordinated printer repair and toner refilling activities through vendor.
• Maintained IT assets and inventory records.

Advanced Diploma - Computer Hardware & Networking - Netxprt, Sector 10, Noida (U.P.)

B.A. - J.P. University, Chapra (2014)

Intermediate - B.S.E.B. Board, Patna (2006)

High School - B.S.E.B. Board, Patna (2003)