Vinodhini Radhakrishan

Managed comprehensive reconciliation activities for the Retail banking unit across various Asian countries. Specialized in high-volume reconciliation areas such as ATM and CDM transaction reconciliations. Handled credit card protection programs and credit card reconciliation processes, including cash advance process checking.

Reconciliation Officer - Standard Charted GBS - Chennai

(2017-01 - 2019-12)

• Managed comprehensive reconciliation activities for the Retail banking unit across various Asian countries.
• Specialized in high-volume reconciliation areas such as ATM and CDM transaction reconciliations.
• Handled credit card protection programs and credit card reconciliation processes, including cash advance process checking.
• Spearheaded the setup of auto-match rules within the system to significantly reduce manual entry matching.
• Handled a high volume of client queries via email and phone, prioritizing urgent issues and ensuring prompt responses.
• Maintained strong client relationships and ensured all client email communication were addressed promptly to prevent escalations.
• Implemented measures to maintain process integrity and data accuracy.
• Utilized domain knowledge and familiarity with TLM (Transaction Lifecycle Management) systems to execute complex reconciliation workflows.

Bachelor of Commerce - PSGR KRISHNAMMAL COLLEGE (2014-01 - 2017-12)

Maharishi Vidhya Mandir (2013-01 - 2014-12)

St. Joseph Matric school (2012-01 - 2013-12)