Verification Specialist - Accurate Background Pvt. Ltd. - Thane
(2023-05 - 2025-04)
- Conduct comprehensive pre-employment verifications history.
- Liaise with third-party vendors, and internal stakeholders to ensure timely and accurate verification.
- Utilize internal tools and global verification platforms to update case statuses and maintain strict adherence to turnaround time (TAT) requirements.
- Review and validate submitted documents, flag discrepancies, and escalate issues when necessary for further investigation.
- Maintain compliance with client-specific verification requirement, data protection laws, and global verification protocols (FCRA, GDPR, etc.).
Verification Specialist - Sterling Backcheck Pvt. Ltd. - Thane
(2019-12 - 2023-01)
- Verified education certificates by contacting Universities, institutes and schools using authorized verification tools and databases.
- Transitioned to criminal background checks, managing vendor relationships to ensure thorough verification of legal records in line with U.S. client policies.
- Documented all interactions and findings in case management systems and created accurate, concise, and compliant reports for client delivery.
- Worked across multiple regions (India, U.S., UK) handling high-volume cases while adhering to strict deadlines and quality standards.
Email Associate - WNS Global Services - Mumbai
(2018-06 - 2019-04)
- Managed escalated email queries from British Gas business customers regarding billing, service disruptions, and account updates.
- Delivered timely and customer-centric resolutions while meeting service-level benchmarks.
- Documented interactions using internal CRM tools and collaborated with technical and billing departments for issue resolution.
Customer Service Executive – Retail Banking - Conneqt Business Solutions Ltd. - Thane
(2016-10 - 2018-05)
- Handled inbound customer queries related to banking products, transactions, and account management.
- Managed escalation cases for service delays, card issues, and unauthorized transactions.
- Ensured customer satisfaction while complying with banking procedures and data security protocols.
Field Executive Quality Auditor - Home Credit India Finance Pvt LTD - Rabale
(2015-10 - 2016-02)
- Document evaluation and collection as per company requirement
- Forwarding fulfilled and validated KYC of customers to office for further processing of loan
- Contacting customers for missing documents and other required information
- Conduction reviews on Weekly basis
Customer Service Associate - Firstsource Solutions - Airoli
(2012-12 - 2015-10)
- Outcalling pre interested customers who are interested in axis bank products and assisting them in obtain the product as per their interest
- Outcall the customer who have issues a cheque and there is a short fall in their account
