Vinoth Kumar

Experienced System Administrator with a strong track record at Dodla Dairy Limited, specializing in system maintenance, repair, and advanced network troubleshooting. Known for exceptional problem-solving skills and effective technical communication, I've improved team efficiency and driven continuous enhancements in IT service management. Adept at managing server infrastructure, user access, and security protocols, I bring a balanced blend of technical expertise and soft skills essential for maintaining stable and scalable IT environments.

IT Sr EXECUTIVE - Dodla Dairy Limited - Dharmapuri

(2017-02 - 2025-02)

• All basic troubleshooting with desktop applications, printers, email clients and networking.
• Oversaw critical priority tickets, working closely with vendors and various internal teams to ensure timely and effective resolution of complex technical issues.
• Assigned tasks and incident tickets to agents within the team's bin based on availability, and priority, optimizing team efficiency and workflow.
• Participating weekly meetings to review ticket trends, discuss critical issues, and plan workload distribution to maintain high productivity and prevent bottlenecks.
• Enhanced team performance by providing regular training and support, ensuring agents had the necessary skills and resources to resolve tickets effectively.
• Experienced in resolving issues via Remote Desktop and Remote desktop protocol
• Setting up, removing, and configuring email accounts, including email clients such as Outlook, Thunderbird, and Gmail.
• Provided technical support to end users for all hardware and software related issues.
• Prioritizing user satisfaction: Meeting service level agreements, assigning and resolving tickets efficiently, and providing high-quality solutions.
• Streamlining IT operations: Standardizing user logins, email signatures, and system backups; maintaining network, and security logs.
• Managing IT assets: Tracking assets in PC Visor, conducting quarterly physical verification, and responsibly disposing of outdated equipment.
• Organizing monthly awareness training sessions for system users.
• Application support: Installation, troubleshooting, and repair of Adobe, Chrome, TightVNC, SAP, DockQc, MS Office suites (2010, 2016, O365), OneDrive, Teams, Zoom, VPN, Outlook, and device drivers.
• Hardware support: Assembling, disassembling, and troubleshooting desktops, laptops, and printers (USB and network-connected LaserJet, inkjet, and dot matrix). Configure, install, and troubleshoot network-based CCTV cameras.
• Network support: Managing LAN, WAN, Wi-Fi networks, routers, access points, and firewalls, including monitoring, routing, DHCP, and MAC binding.
• Network administration: Manage LAN, WAN, WLAN, firewall, and access point configurations.
• Serving as a Remote Desktop Support.
• Data Backup using Synology NAS

SYSTEM ADMINISTRATOR - BONFAYTECH - Coimbatore

(2014-02 - 2015-07)

Research and IT Solution Company

• Research and identify solutions for software and hardware for Desktop, Laptop, and Printer (wireless, network, and USB).
• Support software and Hardware related issues in Desktop, Laptop and Printers
• Guide Phd scholars Papers and ideas to be presented.
• Publish their Papers in international Journals
• Support to client's system related issues too.
• Software Package Installation / Troubleshooting.
• Configuring the workstation, desktop, and laptop to the domain.
• Data management: Perform data backups, system restores, and file sharing.

M.E.

• Computer Science and Engineering - Karpagam University (2011 - 2013)

B.Tech.

• Information Technology - K.S.R. College of Engineering (2007 - 2011)

Higher Secondary Education - Unity Matriculation Higher Secondary School (2005 - 2007)

SSLC - Good Shepherd Matriculation Higher Secondary School (2003 - 2005)