Vipin Kumar

19-year healthcare operations leader with a track record of standardizing processes, driving compliance, and lifting service quality across multi-site hospital and clinic networks. Rebuilt quality-assurance protocols from the ground up to deliver zero NABH non-conformities, and engineered a structured outreach-to-admission pipeline that turned community screening camps into a repeatable, trackable patient journey. Grew EBITDA 15% and opened new corporate and insurance revenue lines through direct B2B partnership-building. 15 years administering a 500-bed Navy hospital across 5 postings under zero-margin-for-error conditions.

Seeking a regional leadership mandate in preventive health and multi-site hospital operations.

General Manager – Operations at Indira Gandhi Eye Hospital (2025-10 – Present)

• Rebuilt quality-assurance protocols from the ground up, standardizing workflows across OPD, IPD, OT, Optical, and Outreach; delivered zero non-conformities across NABH internal audits.
• Redesigned patient flow and resource scheduling to cut patient wait times 20% within a year, reducing variability across a multi-touchpoint patient journey.
• Engineered a structured referral-and-follow-up pipeline that converted community screening-camp footfall into hospital admissions and in-hospital treatment.
• Drove weekly cross-functional reviews between clinical and administrative heads to lift OT utilization, operating in an influence-based, matrix leadership model.

Center Head, Operations at Centre For Sight Eye Hospital (2023-09 – 2025-09)

• Grew EBITDA 15% in under two years with unit-level P&L ownership, renegotiating procurement contracts and restructuring staffing costs.
• Opened new B2B revenue lines by closing corporate and insurance tie-ups that did not previously exist, including corporate wellness partnerships.
• Redesigned resource allocation and clinical workflows to cut process turnaround time (TAT).
• Tightened coordination between doctors and specialists across multi-specialty units to raise patient-satisfaction scores.

Operations Manager at Dr. L.H. Hiranandani Hospital (2019-05 – 2023-08)

Ran full operations for a 250-bed hospital, driving branding and business-development initiatives that lifted patient-experience scores.

• Increased patient conversion 25% by building a structured, documented financial-counselling process for prospective patients.
• Moved stock management from reactive to planned, optimizing inventory turnover and strengthening process control and MIS discipline.

Assistant Manager – Administration at Kokilaben Dhirubhai Ambani Hospital (2018-03 – 2019-04)

• Cut operational inefficiencies 12% across a 250-bed facility by redesigning resource allocation and interdepartmental workflows.

Hospital Operations & Administration at Indian Navy (2002-07 – 2017-07)

• Administered hospital operations for a 500-bed multi-specialty naval hospital across 5 postings over 15 years, sustaining a clean compliance record under military standards.
• Led crisis-response teams that cut emergency-response times and kept emergency medical services running under pressure, applying RCA/CAPA and business-continuity discipline.

Executive Program in Healthcare Management – IIM Kashipur & Max Healthcare (2024-03 – 2025-03)

MBA in Healthcare & Hospital Management – SGVU DE University (2018)

PG Diploma in Hospital & Healthcare Management and Medico-Legal System – Symbiosis Centre of Health Care, Pune (2016)