Account Delivery Manager / Recruiting Delivery Lead - Rose International - Saint Louis, MO, US
(2011-07)
Currently Managing MSP/ VMS/ Tier 1 accounts. Managed MSP/ VMS Direct Clients including LinkedIn (Beeline), Apple (Magnit/Agile), Pinterest (Magnit), Deloitte (Fieldglass), MUFG BANK (Fieldglass), US BANK (Beeline), Airbnb (Magnit), and Disney (Kelly Services). End-to-end recruitment management process with responsibility for West Coast-based Financial/Banking accounts.
Managed high-performing recruitment team supporting MSP/VMS and direct clients, driving over $286K in monthly billings across multiple client engagements.
- Lead/manage all types of Contingent workforce/ contractual, permanent/full-time positions serving throughout the US provinces
- Oversee and manage all aspects of the Managed Service Provider (MSP)/ Vendor Management System (VMS) and direct clients' recruitment process for many years
- Managing account delivery for multiple MSP/VMS customers and managing relationships with program management offices while working with MSP staff
- Attend weekly calls for requisition status updates and manage scorecards in VMS/ MSP programs quarterly
- Implement process improvements and recruitment technologies, including ATS, AI-driven sourcing tools, and automation solutions to enhance hiring efficiency
- Adhering to customer program processes and procedures and business rules of engagement
- Providing strategic counselling to internal executive team regarding overall delivery performance by tracking matrices and monitoring deliveries and process improvement
- Work closely with Directors & Engagement Managers on a day-to-day basis
- Coordinate with MSPs and VMS client partners to ensure providing end-to-end talent acquisition solutions and workforce management
- Monitored key MSP/VMS metrics including submission-to-interview ratio, interview-to-offer ratio, time-to-submit, time-to-fill, and supplier rankings to drive continuous improvement
- Keeping a regular touch base with the prospective candidate and getting a regular follow-up with the clients for them and the post-interview follow-ups
- Additionally, ensure smooth client delivery by overseeing end-to-end coordination with candidates and clients, fostering strong relationships and efficient processes
- Managing recruitment teams to achieve their target regularly in terms of understanding to submit quality resumes on the requisition and helping them to achieve their monthly placements
- Build and maintain strong relationships with key clients to understand their recruitment requirements by attending supplier calls to serve them the best quality resumes
- Regular communication with the clients to prioritize requisitions and provide them updates on best submissions on their requisitions and candidate pipelines as per the customer's expectation
- Managed a team of 4 account managers and 10 to 12 recruiters, providing mentorship and performance coaching, while also handling high-volume requisitions
- Led a team that generated $14 K+ in monthly management and placement commissions while maintaining strong delivery performance
- Prepared and presented performance reports, business reviews, and operational insights to senior leadership and stakeholders for strategic decision-making
- Successfully managed nationwide recruiting operations for high-volume staffing programs, delivering qualified talent across IT and non-IT positions
- Managed recruiter performance, hiring strategy, and client delivery across multiple high-volume accounts while maintaining service quality and meeting turnaround expectations
- Coached and developed recruiters to improve productivity, submission quality, and placement outcomes, strengthening overall team performance
- Regular Client Communication, prioritizing requirements & share them immediately with the team, assigning requirements according to the recruiter's skill expertise
- Taking care of proper markup/ margins in the requisition, attending supplier requisition calls & clearing doubts in the call
- Provide updates on requisitions to the team, helping them to understand the complete job details and screen up their search strings to get appropriate candidates on time
- Maintain the TAT (Turn-Around-Time) for serving requisitions to get a quicker response from the client on the submitted profiles
- Ensured a thorough screening process and initial phone/ video technical discussion with the candidates to deliver high-quality candidates in a timely manner for executive-level jobs
- Align recruiters, ensuring they get a proper follow-up with the candidates who get shortlisted by the client for the submitted requisition
- Communicate with the candidate to line up their interviews and educate them again about the job they have applied for
- Set a soft reminder to the candidates before the interview, ensuring they are available without fail
- Maintain healthy communication with the candidate and with the client; if receive any rescheduled request from either of them, always providing prior information to the client
- Follow up with recruiters to get regular touch base with the strong submitted candidates and interviewed candidates
- Advanced in career through continuously meeting and exceeding recruitment targets; secured the title of Top Team Performer for 5 years in the organisation till the US BANK acquired MUFG
- Played a pivotal role in filling requisition for UNION BANK (MUFG), due to outstanding performance with position coverage and fill ratio; elevated to Tier-1
Account Manager (Intuit) - Rose International - Saint Louis, MO, US
(2013-01 - 2014-01)
Manage Intuit accounts (AC & BPC) category
