Vipin Vijayan

Diligent Data Analytics with 9+ years of experience managing high-volume data and documentation throughout project lifecycles. They are organized and proactive with technically sound knowledge of contracting methodologies for responsive information processing. Talented professional experienced in information and communications technology management.

Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.

CRM SPECIALIST - JAWHAR AL RABEA TRADING COMPANY - Riyadh, KSA

(2024-01 - 2025-12)

• Conducted regular audits of CRM data for enhanced quality control
• Optimised operational efficiency through streamlined data management practices
• Enhanced organisational decision-making process through comprehensive trend analysis reports
• Improved business understanding by providing detailed analysis reports
• Managed large volumes of raw data, ensuring relevant classification and organisation
• Developed customised reports to meet specific business needs
• Analysed customer trends for improved sales strategies
• Reviewed existing CRM system operations, implementing improvements where necessary

MIS ANALYST - MUTHOOT FINCORP LIMITED - Kerala, India

(2023-01 - 2024-12)

Support the zonal manager with responsibility for the overall management of administration activities of the organization, the smooth running of the administrative function and the team. MIS related support for regional team. Analysis on different parameters, including GL and TPP to identify the progress and degrowing as per the requirement.

Managed requests for access to documentation, maintaining confidentiality. Resolved issues related to documentation and associated information. Organised, filed and stored electronic and physical files to maximise traceability.

• Controlling and analyzing of daily and monthly reports
• Sent daily reports like Agent Performance Report (APR), APR Client Report, UPS & IR Performance dashboard, Master file etc., to the Central Head
• Designing, monitoring, analyzing, and troubleshooting IT systems
• Interpreting briefs and developing IT systems that meet all specifications and cost requirements
• Assisting with training and onboarding processes
• Writing job descriptions for new positions and assisting with interview and recruitment processes
• Ensuring staff comply with company, as well as health and safety regulations at all times
• Maintaining, managing, and updating software

MIS EXECUTIVE - ISON BPO INDIA PRIVATE LIMITED - Kerala, India

(2022-01 - 2023-12)

Controlling and analyzing of daily and monthly reports. Sent daily reports like Agent Performance Report (APR), APR Client Report, UPS & IR Performance dashboard, Master file etc., to the Central Head. Designing, monitoring, analyzing, and troubleshooting IT systems.

Interpreting briefs and developing IT systems that meet all specifications and cost requirements. Assisting with training and onboarding processes. Writing job descriptions for new positions and assisting with interview and recruitment processes.

Ensuring staff comply with company, as well as health and safety regulations at all times. Maintaining, managing, and updating software.

• Independently responsible for acceptance / rejection of customer activation based on own judgment in line with laid down regulatory requirements
• Responsible for physical signoff of all activations (ensure all the checks and processes are carried out and mandatory fields in the Customer Acquisition Form (CAF) & Pre paid/ Post Paid Enrollment Form (PEF) are filled before sign-off)
• Oversee service provider staff
• Do random sample audit of Data Entry, Scanning, and dispatch of the forms to Circle/Zonal Warehouse
• Report any discrepancies on a daily basis to ZCSH, Partner and Circle Activation Lead
• Non-Activated forms are returned to distributor
• Scanning & updating the reason for non-compliance
• Identifying and spot rejection of fraudulent application
• Daily Updating of spock tracking Documents to senior zonal spock manager
• Daily and Monthly generate of MIS reports, analyzing the cases
• Upload Data on MPR and extract after updating by Backend Team
• Upload Data on CTS for NIIT students tracking
• Prepare report on excel using different reporting tools and formulas
• Sent report to state head on monthly basis and as per need
• Maintain Reports of admin related
• Reports generation through Pivot Table and Pivot chart
• Practical experience and expertise in handling various data and reporting
• Planning of the Project - PPWS/ Batch Calculation / Overall Planning of the Project Handling MRIGS Handling MPR Portal
• All the CCTV Footage & BIO Metric Attendance - Need to Maintain
• All the Performance Evaluation sheet of the Employees need to be maintained

ASSOCIATE AGENCY MANAGER - MANIPALCIGNA HEALTH INSURANCE COMPANY LIMITED

(2021-01 - 2022-12)

• Recruit and manage the company's insurance advisors
• Advise clients on the insurance policies that best suits their needs
• Assisted in the sale and retention of health insurance policies to both individuals and families as well as small and large businesses
• Developed promotional materials and letters
• Assisted with department head special projects and requests
• Assisted in keeping up to date on information for carrier and governmental policies
• Provided exceptional customer service
• Assisted clients with modifications of their plans, medical claims, and pre-approvals
• Emailed correspondence with clients and providers regarding policies
• Responded to customer inquiries and concerns

DOCUMENT CONTROLLER - Freelance - MECT EDUPARK GLOBAL Pvt.Ltd - Kerala, India

(2020-01 - 2021-12)

• Conducted manual, online and interactive media reference searches to support customers
• Managed requests for access to documentation, maintaining confidentiality
• Resolved issues related to documentation and associated information
• Organised, filed and stored electronic and physical files to maximise traceability
• Stored documents using cloud-based systems to drive efficiencies
• Gathered information and prepared data for use in reporting and documentation
• Reviewed documents for accuracy, immediately notifying supervisor of errors
• Produced document progress reports for senior managers
• Assisted with updating and improving working practices in document control and records management approach
• Shared documents at key times to facilitate timely project completion

MIS EXECUTIVE - NIIT LIMITED - Delhi, India

(2018-01 - 2020-12)

Daily and Monthly generate of MIS reports, analyzing the cases.

Upload

Data on MPR and extract after updating by Backend Team.

Upload

Data on CTS for NIIT students tracking. Prepare report on excel using different reporting tools and formulas. Sent report to state head on monthly basis and as per need.

Maintain

Reports of admin related. Reports generation through Pivot Table and Pivot chart. Practical experience and expertise in handling various data and reporting. Planning of the Project - PPWS/ Batch Calculation / Overall Planning of the Project Handling MRIGS Handling MPR Portal All the CCTV Footage & BIO Metric Attendance - Need to Maintain All the Performance Evaluation sheet of the Employees need to be maintained.

SPOC MANAGER - BHARTI AIRTEL LIMITED - Delhi, India

(2014-01 - 2016-12)

Independently responsible for acceptance / rejection of customer activation based on my own judgment in line with laid down regulatory requirements. Responsible for physical signoff of all activations (ensure all the checks and processes are carried out and mandatory fields in the Customer Acquisition Form (CAF) & Pre paid/ Post Paid Enrollment Form (PEF) are filled before sign-off). Oversee service provider staff. Do random sample audit of Data Entry, Scanning, and dispatch of the forms to Circle/Zonal Warehouse. Report any discrepancies on a daily basis to ZCSH, Partner and Circle Activation Lead. Non-Activated forms are returned to distributor. Scanning & updating the reason for non-compliance. Identifying and spot rejection of fraudulent application.

Daily

Updating of spock tracking Documents to senior zonal spock manager

Master of Business Administration - HRM - Amity university noida (2018-01 - 2020-12)

Bachelor of science - Chemistry - University of kerala (2011-01 - 2014-12)