Vipindas E M

Results-driven IAM professional with 8+ years of experience in enterprise IT. Supported solutions centred on Microsoft Entra ID (Azure AD), Active Directory, Onelogin and Okta. Demonstrated success leading cross-functional IAM projects, managing and mentoring technical teams, and developing identity governance frameworks compliant with industry standards.

Adept at engaging Security, Operations, Application Owners, and Service Providers to operationalise IAM solutions post-deployment. Experienced in shift-based, 24/7 delivery environments with global stakeholder exposure across EMEA and US regions.

Associate Manager, Technology Services at Accolite Digital (2024 – Present)

• Serve as primary escalation for SEV1/SEV2/SEV3 incidents; sustained 99%+ SLA adherence through proactive monitoring and structured incident response.
• Lead IAM project planning and delivery of Microsoft Entra ID, Active Directory, Okta and onelogin platforms.
• Integrate applications with Onelogin, Okta and Entra ID (SAML/OIDC). And implemented SSO and MFA.
• Develop and enforce identity governance policies and access control standards using one identity and Okta
• Maintain audit-ready documentation and conduct regular access reviews for compliance.
• Collaborate with Security, Operations, and Application Owner stakeholders to resolve complex IAM challenges and align solutions with business objectives.
• Provide expert guidance to clients and internal teams on IAM best practices and technology adoption.
• Mentored and managed a team of 8 IAM engineers; developed SOPs, runbooks, and training materials that improved team consistency and reduced escalation rate.

Associate Manager System Administrator at EIT Services India Private Limited (2020-04 – 2023-06)

• Managed hybrid identity services with Active Directory and Entra ID for multiple enterprise clients
• Govern enterprise identity environments with Entra ID and One identity to manage onboarding and secure lifecycle of 500+ applications.
• Conducted regular IAM infrastructure audits to identify security vulnerabilities and drive remediation; supported regulatory compliance evidence gathering.
• Administered Privileged identity/Access Management and performed access reviews.
• Co- ordinate with application teams on new application deployment and configurations.
• Operationalised IAM solutions post-deployment by transitioning services from implementation partners and embedding sustainable operational processes.

Senior Systems Administrator at HP (TEKsystems) (2018-07 – 2020-04)

• Managed day-to-day IAM operations including user provisioning, deprovisioning, and access modifications across enterprise systems.
• Monitor authentication and authorization issues at enterprise scale for hybrid work force identities and devices.
• Manage the MIM rules and policies for LDAP and AD management agent.
• Manage the documents and evidence for Access reviews as per access governance controls.
• Administered Microsoft 365 tenants across licensing, Exchange Online configuration, and migration projects spanning multiple business units.
• Lead critical incident resolution and coordinated cross-functional teams to minimise business disruption.

IT Systems Administrator at Brocade Communication Systems (2014-11 – 2018-03)

Senior System Administrator at Brocade (Nichepro Technologies) (2012-10 – 2014-11)

• Led a five-member technical team delivering user access management, provisioning, and identity operations in line with ITIL service management principles.
• Collaborated with global teams to standardise User Account Management processes and improve operational efficiency across regions.
• Automated scheduled tasks and identity scripts, enhancing reliability and reducing manual workload for routine IAM operations.
• Contributed to strategic IT objectives through proactive stakeholder engagement, documentation, and continuous improvement initiatives.

Bachelor of Computer Applications (BCA) – CVRU, Bilaspur (2009 – 2011)