ASSISTANT MANAGER- BUSINESS DEVELOPMENT - MMD3 – MASTER GROUP
(2025-11)
- Identified and developed new business opportunities to drive revenue growth and market expansion
- Built and maintained strong relationships with clients, partners, and key stakeholders
- Conducted market research and competitor analysis to identify trends and business opportunities
- Negotiated contracts and pricing to maximize profitability while ensuring client satisfaction
- Increased revenue by implementing targeted business development strategies
- Developed and executed business development plans aligned with organizational goals
- Collaborated with internal teams (sales, operations, marketing) to ensure seamless service delivery
SPECIALIST- OPERATIONS & MANIFEST – GSC MARINE SERVICES - DP WORLD GSC India Pvt Ltd. - Mumbai, Maharashtra
(2025-04 - 2025-11)
- Create and maintain accurate shipping manifests for all outgoing shipments
- Verify shipment details including item numbers, quantities, weights, and destination addresses
- Enter shipment data into inventory and logistics systems
- Communicate with carriers and freight companies regarding documentation requirements
- Ensure compliance with domestic and international shipping regulations
- Track shipments and update records with delivery confirmations or issues
- Investigate and resolve manifest discrepancies or shipment errors
- Maintain organized records of all shipping manifests for audit and reporting purpose
ASSISTANT MANAGER – RELATIONSHIP MANAGEMENT & IMPLEMENTATION - ODeX India Solution Pvt. Ltd. - Mumbai, Maharashtra
(2023-08 - 2025-03)
- Identified target audiences and generated leads up to 50 to drive business growth
- Managed 10 SCMTR Project modules live at customer end, overseeing the start-to-end process in execution of project modules with efficiency and compliance
- Developed six core SOPs and provided training for improved operational effectiveness
- Upheld clear and consistent communication with stakeholders for updates and feedback analysis
- Implemented Salesforce CRM system to enhance customer segmentation and engagement
- Approach Shipper, NVOCC and Freight Forwarders and fix appointments with them for business development
- Manage client relationships to drive revenue expansion and new business development
- Collaborate with internal teams to resolve issues and improve overall service delivery
- Analyze market trends and competitor activity to stay ahead in the industry
- Develop sales strategies and meet sales goals
- To offer best services and rates to customer
- Provide periodic updates and MIS reports
- Appropriate processes to collect customer feedback
- Preparing and submitting reports as per the requirement of the management
COORDINATOR IMPORTS (DATAANALYST) - Hapag Lloyd Business Services LLP - Mumbai, Maharashtra
(2019-01 - 2023-08)
- Coordinated import operations with procurement teams, creating monthly shipment plans
- Ensured timely document sharing with Customs House Agents (CHA) for clearance
- Managed invoices, scrutinized service provider bills, and ensured compliance with negotiated contracts
- Tracked pro forma invoices and monitored payments from customers/vendors
- Sustained a Management Information System (MIS) for tracking purchase orders, shipments, and financial transactions
- Provided strategic insights by analysing import data, optimizing processes, and ensuring compliance with FEMA guidelines
- Demonstrated strong organizational and stakeholder management skills to facilitate seamless import operations
JUNIOR CONSULTANT (BUSINESS DEVELOPMENT & OPERATIONS) - ODeX India Solution Pvt. Ltd. - Mumbai, Maharashtra
(2015-08 - 2018-12)
- Managed daily business operations, including scheduling, inventory control, and customer relations
- Developed and implemented a business continuity plan to ensure seamless operations
- Designed and maintained 5 dashboards to provide real-time operational insights for stakeholders
CUSTOMER SERVICE ASSOCIATE - SparshBPO Service Ltd. - Mumbai, Maharashtra
(2014-05 - 2015-02)
- Developed customer service training programs to enhance representative performance
- Created customer service scripts for consistent and effective client interactions
- Analyzed customer service data to improve overall customer experience and satisfaction
