Vipul Gusain

Multilingual professional with strong experience in Spanish communication, client support, fraud investigation, and LATAM account management within the travel and hospitality tech sectors. Skilled in PMS and Channel Manager troubleshooting, high-risk case handling, and delivering efficient, customer-focused solutions. Proficient in GDS with proven ability to manage global clients and enhance service quality

SMB Account Manager - Hotelogix India Pvt. Ltd. - Noida

(2024-04)

Overseeing day-to-day assistance for LATAM-region clients in SaaS-based hospitality platform, including PMS configuration, Channel Manager synchronization, rate mapping, and operational troubleshooting to maintain smooth hospitality workflows.

SPANISH EXECUTIVE - Aahana Air Travels Pvt. Ltd. - New Delhi

(2023-07 - 2024-04)

Worked as a Spanish Executive in the Sales Department, assisting Spanish-speaking clients with airline ticket sales, hotel bookings, and car rentals. Handled end-to-end travel services including new reservations, itinerary modifications, and cancellations, ensuring smooth and accurate customer experience.

SENIOR EXECUTIVE SPANISH SALES - MONDEE TECH PVT. LTD. - New Delhi

(2022-05 - 2023-03)

Worked as a Senior Executive in the Sales Department, managing end-to-end travel services including airline ticketing, insurance, car rentals, and hotel bookings. Handled itinerary modifications and cancellations based on customer requirements while ensuring accuracy and timely service. Experienced in creating and managing PNRs using GDS platforms such as Amadeus, Sabre, and Worldspan.

SENIOR EXECUTIVE SPANISH LANGUAGE - I ENERGIZER - Noida

(2019-12 - 2022-05)

• Assisted 100+ customers daily with product knowledge, troubleshooting, and service support, ensuring high customer satisfaction and retention.
• Handled high-risk cases by assisting customers with account blocks and clearly explaining company policies.
• Worked as a Fraud Specialist processing claims for suspicious transactions and resolving cases with accuracy and empathy.

Spanish Language - ORACLE INTERNATIONAL LANGUAGE INSTITUTE (2018 - 2019)

BA(H) - Political Science - Delhi University (2015-06 - 2018-08)