WORK EXPERIENCE
Oct 2025 – Present Boston Consulting Group Gurgaon
Head/Lead Specialist – Travel Operations (Pan India)
Currently working as Pan India Lead – Travel Operations at BCG, Gurgaon, managing end-to-end corporate car operations across India in a highly travel-intensive consulting environment. Responsible for overseeing 600+ daily spot rental requests, ensuring seamless ground transportation through strong vendor governance, operational controls, and service delivery excellence.
- Owned end-to-end transport operations with ₹7–8 Cr annual spend/billing, ensuring cost control, governance, and service excellence.
- Lead end-to-end corporate ground transport operations, driving strategy, governance, and service delivery for employee and leadership mobility.
- Manage vendor ecosystem, contracts, and performance governance to ensure KPI adherence, service excellence, and cost optimization.
- Drive digital transformation initiatives including integrated booking platforms, automation, and data-driven operational controls.
- Lead RFPs/RFQs, commercial negotiations, and pricing strategy, ensuring strong margin discipline and sustainable revenue growth.
- Strengthen compliance frameworks covering safety, regulatory requirements, and financial controls including invoice validation and payment governance.
- Partner with finance, HR, and operations leadership to enhance employee commute experience while improving operational efficiency and sustainability outcomes.
- Develop MIS dashboards and performance analytics to provide leadership visibility and support strategic decision-making.
Key Achievement
- Delivered ~10–15% cost optimization in spot rental spends by driving dynamic pricing negotiations, vendor consolidation, and usage analytics in a high-cost consulting environment.
- Implemented Time-Bound OTP Authentication for cab trip validation, strengthening passenger safety, preventing unauthorized trip usage, and improving compliance and audit control across daily transport operations.
- Piloted and successfully implemented inclusion of female chauffeurs in the fleet, enhancing diversity and improving safety, comfort, and confidence for women employees during travel.
Jan 2025 – Present EXL Service (I) Pvt. Ltd. Noida
Manager – Logistics & Site Lead (SEZ Office)
I was working as Manager – Logistics & Site Lead for the SEZ office, overseeing Logistic operations for over 2,500 employees. Responsible for driving strategic planning, digital transformation, and operational excellence while ensuring compliance, employee safety, and business continuity. Skilled in vendor management, team development, and process optimization across large-scale operations.
- Led enterprise-wide logistics and transport operations, ensuring SLA adherence, safety compliance, and seamless service delivery across large-scale corporate environment.
- Designed and implemented SOPs, transport policies, and prioritization frameworks to drive standardization and operational efficiency
- Oversaw tech-enabled car rental operations, managing vendor performance against KPIs and integrating data-driven service quality benchmarks
- Championed deployment of MoveInSync booking platform, digitizing spot rentals and enhancing transparency in invoice validation, cost control, and user experience
- Validated and optimized vendor billing, minimizing financial leakage through structured audits, invoice accuracy checks, and cross-verification systems
- Collaborated with finance teams to streamline CapEx/OpEx budgeting, vendor payment processing, and compliance with audit controls
- Managed stakeholder engagement across internal and external partners, facilitating service continuity and expectations alignment
- Directed strategic vendor governance, ensuring contractual alignment, service innovation, and long-term value creation
- Led crisis and escalation response, including WRM/BCP simulation drills, enhancing operational resilience and business continuity readiness
- Delivered structured induction, training, and performance review programs for transport staff and vendor teams, embedding compliance and accountability
- Monitored tech-enabled daily logistics activities—route slotting, DST transitions, shift management—under dynamic operational conditions
- Optimized transport utilization using MIS dashboards and defect analysis, driving continuous improvement in On-Time Arrival/Departure metrics (OTA/OTD)
- Refined monthly analytics and leadership dashboards (via Power BI/Tableau), enabling data-driven decisions and strategic oversight
Key Achievements
- Digital Drop Display & Logistics Command Centre (LCC): Deployed real-time logistics dashboard at NSL Centre, enhancing live cab tracking, route adherence, and dispatch efficiency.
- Back2Back Trips in NCR: Introduced strategic route pairing to maximize vehicle usage, resulting in 10% increase in projected annualized savings.
- Grid Validation Initiative NCR (FY 2025): Led route optimization initiative which resulted an increase in yearly saving by 11%.
- AC Cost Optimization: Negotiated a rate reduction of ₹0.20 per kilo meter, enabling 12 additional AC operational days in NCR without extra cost.
- Operational Efficiency Gains: Achieved measurable reduction in no-shows and improved cab utilization through smarter planning and process optimization.
Feb 2015 – Dec 2024 McKinsey Global Capabilities & Services Pvt. Ltd. Gurgaon
Transport Coordinator – Pan India Transport Lead
Previously served as Transport Coordinator (Pan India Transport Lead), overseeing facility and ground transport operations for approximately 1,900 employees across a 2.25 lakh sq. ft. area. I led a team of 11 members and managed end-to-end event and travel logistics, digital process enhancements, and comprehensive MIS reporting.
Ground Transportation
- Digitized transport operations Pan-India, standardizing processes and improving efficiency across offices.
- Led deployment of the MoveInSync platform, enabling automated routing and cab optimization—resulting in smaller fleet sizes and better asset utilization.
- Established vendor networks across major cities to support scalable, on-demand transport requirements for VIPs and international travelers.
- Negotiated dynamic pricing and flexible SLAs with rental partners to accommodate urgent or customized requests.
- Designed SOPs for quick booking turnaround, real-time communication, and service confirmation within defined timelines.
- Integrated booking workflows with internal systems to improve coordination between travel desks, admin teams, and rental partners.
- Monitored SLAs and passenger feedback to continuously improve satisfaction levels for expats and business-critical movements.
- Rolled out live monitoring protocols for women employees in transit, including automated deviation alerts for enhanced safety.
- Introduced centralized dashboards to monitor on-time performance, cab usage, and no-show metrics across locations.
- Automated key reporting with VBA macros, significantly reducing manual workload and improving response times.
- Designed and enforced SOPs for standardized service delivery and compliance across all regional hubs.
- Led nationwide driver and staff training programs on safety, customer service, and emergency preparedness.
- Ensured continuous transport services during BCP scenarios through proactive WRM and contingency planning.
- Received three consecutive Green Team Awards for leadership in electric vehicle (EV) adoption and green transport initiatives.
Facility Management
- Managed day-to-day facility operations, including maintenance, vendor management, and compliance adherence.
- Supervised engineering, housekeeping, and security teams for consistent, high-quality facility upkeep.
- Oversaw F&B services—streamlining vendor performance and enhancing service variety.
- Ensured statutory and labor law compliance through site-specific SOPs and regular audits.
- Optimized space usage and operational continuity of HVAC, electrical, and plumbing systems.
- Implemented preventive maintenance frameworks, minimizing unplanned outages and extending asset life.
- Led security and safety operations including surveillance systems, emergency response, and access control.
- Controlled facility budgets while aligning operations with HSE (Health, Safety & Environment) standards
Event & Travels:
- Planned and executed major organizational events including shareholder meetings, Values Day, Women’s Day, and leadership visits.
- Handled year-end gifting logistics for 3,500+ employees, overseeing vendor selection, inventory, and delivery.
- Led comprehensive client/executive travel arrangements—covering flights, accommodation, insurance, and documentation.
- Implemented NEO, an automated travel booking platform that improved process transparency and efficiency.
- Managed visa processing and built strategic vendor partnerships for cost-effective travel support.
- Addressed travel queries and conducted post-travel feedback surveys to improve customer experience.
Budgeting & MIS:
- Managed the annual transport and facility budgets, ensuring timely processing, cost efficiency, and compliance.
- Conducted cost-benefit analyses and identified potential savings across logistics functions.
- Created and maintained real-time dashboards using Power BI and Tableau to track vendor KPIs and operational metrics.
- Developed monthly scorecards and performance trackers to evaluate transport effectiveness and vendor accountability.
March 2011 – August 2014 Sapient Consulting Ltd. Gurgaon & Noida
Senior Associates (Asst. Manager)
As Assistant Manager – Office Services, I was taking care of Employee Transportation for more than 2500 members. In addition to this was responsible for pan India MIS and Digitization initiatives.
Transportation
- Managed Gurgaon and Noida site Transport operations and implemented efficient reporting processes.
- Successfully restructured Transport Operations for employee pick 'n drop services, resulting in improved service quality and increased efficiency. Achieved a 15% reduction in cabs by optimizing routes and implementing spot and monthly rentals of cabs from multiple transport vendors.
- Oversaw and ensured the smooth operation of 80+ bus routes at Gurgaon and Noida Site.
- Responsible for an effective Vendor Management system, handling all vendor-related matters for transport operations.
- Identified and engaged multiple vendors to foster healthy competition and maintain 100% uptime in service delivery.
- Defined Transport Policies, Rate Agreements, and SLAs (Service Level Agreements) & Contracts for Transport Vendors, ensuring alignment with organizational objectives and compliance requirements.
- Prepared the annual budget for Transportation, ensuring cost control measures and adherence to budgeted costs.
- Ensured 100% Cab and Driver compliance, prioritizing the safety and security of employees during their journey.
- Implemented special measures for Female Staff Security, including GPS tracking of their cabs and making calls to ensure their safe arrival at their doorstep.
- Conducted monthly drivers/supervisors training to ensure adherence to company policies and safe driving practices.
- Managed vendor staff and outsourced role team members, providing leadership, guidance, and performance management.
Digitization
- Transport Management system (TMS) enhancement: Enhance the TMS through digital tools and features to streamline transport operations and improve efficiency.
- Online tracking of pickup cabs: Monitor and track the on-time arrival of cabs, cab utilization, and no-show percentages in real-time.
- Online billing and PID cross-charging report: Digitize billing processes and generate reports for accurate and efficient cross-charging.
- Online cab documentation report: Digitize and centralize cab documentation for easy access and efficient management.
- Online ad-hoc cab module: Capture and manage ad-hoc cab requests for client or airport pickups/drop-offs through an online module.
- Global support helpdesk application implementation: Implement a helpdesk application to provide support and resolve user queries related to transportation and other areas through HD tickets, improving user experience and service efficiency.
SIGNIFICANT ACHIEVEMENT /CONTRIBUTION
- Successful Implementation of GPS in all office cabs to track cabs online
- Successful launch of Transport Management System (TMS) Mobile application
- Introduced Transport alert SMS facility for the employee to get a pickup and drop cab details.
- Freezing MIS format and functional scorecard for facility, transport, and security on a Pan India basis
Feb 2007 – March 2011 Evalueserve SEZ (Gurgaon) Pvt. Ltd. Gurgaon
Assistant Manager
I was the site lead for the Gurgaon SEZ office which includes taking care of general administration and transportation-related activities. We were providing Transportation to more than 1000 people which include effective team management of 9 team members. In addition to that, I was also responsible for ISO 27001compliance audits.
General Administration
- Responsible for space management and creating new ORC for client-specific projects.
- Preparing Seating Plan for various groups as per client requirements.
- Preparing Weekend schedule for maintenance activities across the location and assigning jobs accordingly to the vendor.
- Assist in ISO-27001certifications and post certifications the ownership of relevant documentation.
- Responsible for the overall physical security of the premises and maintaining office security as per ISO 27001 guidelines.
- Managing Housekeeping services and cafeteria-related activities.
- Horticulture & Pest Control of the office premises.
- Office supplies: Water, Tea/Coffee, Maintenance of records of consumption, etc.
- Supervising Food arrangement for client visits regarding business promotion & arrangement of their Transport and Hotels accommodation
- Regular training/briefing of all Support Staff
- Monthly Consumption sheet, electrical, maintenance, housekeeping, security, and recurring expenses across the location to keep track of the recurring cost
- Manage/supervise online Facilities Helpdesk for all admin-related tasks.
- Assurances of projectors are working in good condition.
- Conducting Fire Drills quarterly.
Transportation
- Responsible for Effective Vendor Management system (i.e., dealing with the entire vendors for different transport-related matters.)
- Consults the business periodically to obtain feedback and ask for suggestions for improvement
- Ensuring 100 % compliance of Vendor and cabs documentation
- Setting up the highest possible measures to ensure employee safety and security in company-provided transport
- Preparing and directing in-service training programs for the team managing the fleet
- Preparing cost analysis and periodic management and operational reports Responsible for MIS reports such as on-time arrival, Daily cost tracker, and daily route allocation of vendors
SIGNIFICANT ACHIEVEMENT /CONTRIBUTION
- Awarded “Quality & Productivity award” in Jan 2011
- Making new site at SEZ, Gurgaon, operational within 3 months of period
- Successful implementation of Visitor Management Software at all EVS Locations
- Successful completion of third surveillance Audit of ISO-27001 & DB Audit and getting certification for SEZ facility as well
- Successful completion of Fire Marshal and Life Saver training conducted by Usha Armor.
Nov 2006 – Feb 2007 IBM Daksh Business Process Services Ltd. Gurgaon
Senior Admin Executive
Joined as Senior Admin Executive for BFI Business Unit and my profile was handling Transportation for BFI Business Unit, I was the part of routing team and in addition to that, I was also responsible for preparing monthly transport MIS.
Transport Facility
- Scheduling of Pickup and Drops according to the shift time to ensure maximum utilization of the cabs.
- Looking after Back–To-Back Pickups
- Managing the special pickups & drops
- Taking all changes of shift time on email and incorporating in daily shift rosters with Zero defects
- Handing over of pickups to vendors
- Tracking of cabs to make sure that all cabs should report at the office before shift time
- Drop supervision and solving the routing-related issue in the dropping area
- Responsible for generating various MIS reports daily as well as weekly basis
- Maintaining a database of all transport users
- Directly reporting to Deputy Manager Transportation
SIGNIFICANT ACHIEVEMENT /CONTRIBUTION
- Received Best performance certificate for finishing long-pending Transport MIS in Dec’06.
Mar 2004 – Oct 2006 HCL Technologies BPO Services Ltd Noida
Senior Admin Executive
Joined as an Admin Executive in this department and promoted as a Senior Executive based on an excellent performance. My profile was handling the Transport facility and Coordination of the entire transport operation for HCL Technologies BPO Services Ltd. This profile also includes effective team management as well as efficient handling of a fleet of 250 vehicles
Transport Facility
- Sorting of Different Destination & Drafting Route Charts centrally for Different Processes & for Different Shifts on a Daily/ Weekly/ Monthly Basis after taking inference from Process Rosters.
- Directly reporting to the Manager for the performance of the team.
- Close Monitor & Control of the various Pickups & Drops of the many Processes running on Different Shifts by Different Transporters from a Centrally Located Hub.
- Maintaining on-time arrival data of all cabs Vendor wise on daily basis.
- Responsible for Effective Vendor Management system (i.e. dealing with the entire vendor’s for different transport-related matters.)
- Identify multiple Vendors to encourage healthy competition & ensure 100% uptime to service delivery.
- Regular review of the SLA & several incentive plans for the vendors & their team
- Ensuring 100% Transport Compliance and employee safety.
- Maintaining various types of MIS reports on a Daily as well as on monthly basis to have control on Transport costs.
