Visala Kavalapati

Results-driven RSA Archer Support and Development Analyst with 4+ years of experience in Archer IRM platform support, application development, administration, and customization. Skilled in configuring dashboards, iViews, workflows, data feeds, reports, notifications, and record permissions. Experienced in Level 2/3 support, issue resolution, system maintenance, and platform enhancement activities.

Strong understanding of risk management and compliance systems with hands-on exposure to Archer APIs, advanced workflows, SQL, Python, and ServiceNow ticketing.

Technical Support Executive - Tata Consultancy Services (TCS)

(2021-12)

• Provided Level 2/3 production support for RSA Archer applications by resolving access, performance, workflow, and data-related issues within SLA timelines.
• Developed and customized Archer applications, including dashboards, iViews, layouts, calculated fields, and record permissions.
• Configured reports, scheduled report distributions, subscription notifications, and on-demand notifications for business users.
• Created and maintained data feeds for integrating external systems with Archer using file-based integrations.
• Worked on calculation order management, announcements, mail merge templates, and appearance customization.
• Supported platform upgrades, patch deployments, and environment maintenance activities with minimal downtime.
• Monitored Archer platform performance and storage utilization to ensure application stability and optimized performance.
• Collaborated with cross-functional teams, stakeholders, and end-users to gather requirements and implement enhancements.
• Prepared user documentation and provided knowledge transfer sessions and end-user training.

B.Tech - Electronics & Telecommunication Engineering - MVGR College of Engineering, Vizianagaram (2021)