Dynamic, energetic, result driven professional with 20+ years of rich experience, expertise in managing multiple technology service areas of IT Infrastructure enabling management of many complex business processes to seamlessly optimize and manage event driven processes.
Excellence in managing customer centric technical operations. User satisfaction by archiving delivery & service quality norms, ensuring performance tuning, backup & recovery, and user management to the client.
Effective in managing high severity incidents to ensure service availability with minimal delay & impact towards ensuring smooth operations of an infrastructure environment.
Experience
IT Infrastructure Management
Project Management
Time Management
Service Delivery Management
ITIL Best Practices
Process Improvements
Stakeholder Management
Workforce Planning and IT Infrastructure Analytics
Design and Implementation IT Process
Excellent knowledge of operating systems.
Asset procurement
Training & Development
Education
Bachelor in Computer Applications, 2007-2010
Advanced Institute of Engineering & Management - Mumbai
