Full process training and certification
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I handle new joinees and ensure that they are trained enough to hit the floor and maintain the operations compliance policies.
I keep tracking the performance of the agents share feedbacks and provide refresher sessions whenever and wherever required.
I personally ensure that all the agents have latest updates with them into the process.
I started my career as a customer service executive with ergode IT Services Pvt Ltd and worked and got promoted as a senior customer service executive in a span of 3 years.
I worked with FIS GLOBAL BUSINESS PVT LTD fir 1 year and continued working with Teleperformance Global Business Pvt Ltd for 3 years and got promoted twice as a process trainer.
I have completed my HSC in the year 2014
