SALES & SERVICE ENGINEER at PT. VALCO MELTON INDONESIA (2023-03 – Present)
Manage sales and service operations for glue dispensing machines and related products.
- Conducted customer visits to explain products and demonstrate features, providing tailored solutions that addressed specific client needs.
- Delivered product presentations and conducted client meetings, enhancing brand visibility and building trust with customers.
- Provide technical assistance and handle breakdown calls via phone, AMC and onsite visits.
- Installed and commissioned machines and systems at customer sites, providing hands-on support during setup.
- Prepare and send quotations for new machines, upgrades, and spare parts.
- Follow up with customers on purchase orders, new inquiries, and outstanding payments.
- Collaborated with OEMs and suppliers to ensure seamless delivery of products and optimise customer satisfaction.
- Research market trends and identify new business opportunities to expand the customer base.
- Analyse and troubleshoot problems in the machine at the customer's location.
- Handle customer complaints and provide virtual and field support.
- Coordinate with customers to schedule service visits, installations, and breakdown support.
- Maintain and update service logs, reports, and customer records.
- Prepare and share service performance reports and customer feedback with management.
- Support warranty and AMC (Annual Maintenance Contract) service tracking.
- Follow up on spare parts, service requests, and unresolved issues.
- Managed spare parts orders for existing customers
- Prepare quotations and send them to customers for follow-up on POs (purchase orders).
- Oversaw collection of payments for spare parts orders
SR. SERVICE ENGINEER at VALCO MELTON ENGG INDIA PVT LTD (2017-01 – 2023-03)
- Analyse and troubleshoot problems in the machine at the customer's location.
- Handle customer complaints and provide virtual and field support.
- Coordinate with customers to schedule service visits, installations, and breakdown support.
- Maintain and update service logs, reports, and customer records.
- Prepare and share service performance reports and customer feedback with management.
- Support warranty and AMC (Annual Maintenance Contract) service tracking.
- Follow up on spare parts, service requests, and unresolved issues.
- Managed spare parts orders for existing customers
- Prepare quotations and send them to customers for follow-up on POs (purchase orders).
- Oversaw collection of payments for spare parts orders
MECHANICAL TECHNICIAN at ASHISH HR SOLUTION WORKED -TETRA PAK INDIA PVT LTD (2016-02 – 2016-12)
- Diagnosed faults and executed repairs on mechanical, hydraulic, and pneumatic systems to ensure safe and efficient operation.
- Conducted preventive maintenance on machinery to maximise uptime and performance.
- Overhauled, upgraded, and restored Tetra Pak filling and packaging machines to enhance operational reliability.
- Performance Testing & Quality Assurance.
MECHANICAL MAINTENANCE TECHNICIAN at VOITH INDUSTRIAL SERVICES PVT LTD - ASIAN PAINT (2014-08 – 2016-02)
- Executed maintenance activities on automated packing machines, ensuring equipment reliability and performance.
- Resolved equipment breakdowns by diagnosing issues and implementing solutions, ensuring timely preventive maintenance and smooth operation of all packing machines.
- Implemented preventive maintenance according to established procedures.
- Identified and addressed abnormalities through daily equipment inspections, minimising downtime and enhancing operational continuity.
- Handling Shift breakdowns & troubleshooting issues concerned Mechanical & Instrumentation.
- Followed safety protocols by strictly adhering to the Permit and LOTO system during maintenance activities. and LOTO system.
MECHANICAL MAINTENANCE TECHNICIAN at VOITH INDUSTRIAL SERVICE PVT LTD - TATA CUMMINS LT (2015-01 – 2015-06)
- Assisted in assembly, installation, and commissioning of three projects for Tata Cummins, including mainline, head subline, and hot test line.
- Configured and assembled roller, belt, and chain conveyors, along with turntables and pneumatic systems.
- Installed field instruments and marked layout for alignment and assembly of conveyor systems.
- Demonstrated strong understanding of mechanical drawings and pneumatic schematics for effective project execution.
