Sales & Service Engineer - PT. Valco Melton Indonesia
(2023-03)
- Manage sales and service operations for glue dispensing machines and related products.
- Conduct customer visits to explain products, demonstrate features, and provide tailored solutions.
- Research market trends and identify new business opportunities to expand the customer base.
- Deliver product presentations and conduct meetings with clients to enhance brand visibility and trust.
- Installation, commissioning, and after-sales support for machines and systems.
- Provide technical assistance and handle breakdown calls via phone, AMC and onsite visits.
- Prepare and send quotations for new machines, upgrades, and spare parts.
- Follow up with customers on purchase orders, new inquiries, and outstanding payments.
- Collaborate with OEMs and suppliers to ensure seamless delivery and customer satisfaction.
- Work towards achieving and exceeding annual sales targets through proactive strategies.
Service Engineer - Valco Melton Engg. India Pvt Ltd.
(2017-01 - 2023-03)
- Coordinate with customers to schedule service visits, installations, and breakdown support.
- Maintain and update service logs, reports, and customer records.
- Analyse and troubleshoot problems in the machine at the customer's location.
- Handle customer complaints and provide virtual and field support.
- Prepare and share service performance reports and customer feedback with management.
- Support warranty and AMC (Annual Maintenance Contract) service tracking.
- Follow up on spare parts, service requests, and unresolved issues.
- Handle existing customer spare parts business.
- Prepare quotations and send them to customers for follow-up on POs (purchase orders).
- Take responsibility for spare parts payment collection.
Mechanical Technician - TETRA PAK INDIA PVT LTD
(2016-03 - 2016-12)
- Overhauling, upgrading, and restoring Tetra Pak filling and packaging machines.
- Preventive Maintenance & Mechanical Troubleshooting.
- Performance Testing & Quality Assurance.
- Diagnose faults and execute repairs on mechanical, hydraulic, pneumatic.
- Spare part sorting as per the group.
- Install and configure upgraded components to improve speed, accuracy, and reliability.
- Final test run for four hours without any stops.
- Packaging integrity check.
- Perform complete renovation of Tetra Pak machines, including dismantling, component replacement, and reassembly.
Mechanical Maintenance Technician - VOITH INDUSTRIAL SERVICES PVT LTD
(2015-02 - 2016-03)
- Handling breakdowns & ensuring timely Preventive maintenance and smooth operation of all packing machines.
- Execution of maintenance activities on equipment like Automated Packing machines.
- Handling Shift breakdowns & troubleshooting issues concerned Mechanical & Instrumentation.
- Preventive maintenance implementation as per the laid-down procedure.
- Identifying & ensuring the closure of the abnormalities by daily inspection of equipment in the minimal time.
- Adherence to Permit and LOTO system.
Mechanical Maintenance Technician - TATA Cummins Ltd.
(2014-04 - 2015-05)
- Installation of field instruments, marking layout, alignment and conveyor assembly.
- Good Understanding of Mechanical drawings and pneumatic schematics.
- Tata Cummins three projects assembly, installation and commissioning (mainline, head sub line, & hot test line etc.).
- Roller conveyor, belt conveyor, chain conveyor, turntable, pneumatic assembly.
