Vishal Kamboj
Workshop Manager
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About
Result-oriented Workshop Manager with 9+ years of experience in automotive service operations, heavy commercial vehicle maintenance, and workshop performance management. Proven expertise in team leadership, customer satisfaction improvement, breakdown service coordination, and workshop profitability enhancement. Skilled in optimizing workshop workflow, reducing turnaround time, and delivering high-quality service standards.
Seeking a challenging leadership role to contribute to organizational growth and operational excellence.
Experience
Workshop Manager - Spirited Motor Vehicle Ltd. (Bharat Benz Dealer) - Dehradun
(2021-01 - 2025-06)
- Managed complete workshop operations ensuring timely repair and service delivery.
- Improved workshop productivity and customer satisfaction through efficient job allocation.
- Reduced vehicle turnaround time by improving workflow planning.
- Led service, breakdown, and field support operations.
- Controlled service quality, warranty claims, and parts utilization.
- Conducted regular 5S audits and safety implementation.
- Handled customer escalations and ensured repeat business satisfaction.
- Generated performance reports and improved service KPIs.
Floor In-Charge / Service Advisor - Dhingra Trucking Pvt Ltd (Bharat Benz Dealer) - Karnal
(2017-01 - 2020-12)
- Diagnosed mechanical and electrical faults in heavy vehicles.
- Improved coordination between technicians and customers.
- Managed job cards, service schedules, and repair estimates.
- Provided training and technical guidance to technicians.
Technician / Assistant Technician - DDPM Pvt Ltd (Mahindra & Mahindra) - Dehradun
(2016-01 - 2017-12)
- Assisted in engine, transmission and aggregate repairs.
- Developed technical diagnostic skills.
- Maintained safety and quality repair standards.
Education
Diploma - Mechanical Engineering - Govt. Polytechnic, Sirsa (2016)
12th - HBSE Board (2013)
10th - HBSE Board (2010)
