Vishal Kavampally

Detail-oriented professional with 2 years of experience in risk identification, compliance, and customer support. Proven track record of investigating high-risk profiles, conducting transaction monitoring, and performing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to resolve disputes and ensure policy adherence. Highly adaptable with strong critical thinking, eager to leverage investigative expertise and advanced Excel and SQL skills to identify risks, support compliance initiatives, and deliver exceptional user experiences.

Customer Experience Advisor - Flutter Entertainment - Hyderabad, India

(2024-01 - 2026-01)

Tools: Salesforce, UiPath, Yoda

• Transaction Monitoring: Conducted transaction monitoring on high-risk accounts and third-party payment methods, investigating source of funds to identify potential money laundering, AML flag bypassing, and chargeback risk.
• EDD: Performed Enhanced Due Diligence (EDD) on high-risk customer profiles, analyzing account activity and payment behavior to distinguish legitimate transactions from suspicious patterns.
• ATO Investigation: Investigated Account Takeovers (ATO) by analyzing compromised accounts to differentiate genuine user activity from fraudulent behavior, securing customer accounts from unauthorized access.
• Data Analysis: Carried out data validation and reporting using advanced Excel and SQL — VLOOKUP for transaction and fund-flow analysis, Pivot Tables for auditing and resolving disputes, and Conditional Formatting to flag accounts for escalation.
• CDD/KYC: Supported Customer Due Diligence (CDD) during onboarding, verifying identity and proof-of-address documentation through Salesforce and UiPath to ensure KYC compliance.
• Documentation: Maintained detailed case documentation and communicated findings with internal compliance teams, supporting SOPs and regulatory adherence.

Bachelor of Technology - Mechanical Engineering - St Martin's Engineering College (2023)