Vishal Kuma

Dynamic Customer Support Team Lead with a proven track record at FlipHealth India Pvt Ltd, enhancing team efficiency by 15%. Skilled in KPI analysis and effective communication, excelling in mentoring, problem-solving, and customer satisfaction in fast-paced environments. Passionate about fostering workplace positivity and achieving measurable results.

Customer Support Team Lead & Claims Lead, Online Pharmacist - FlipHealth India Pvt Ltd

(2024-01)

• Leads daily operations and monitors KPIs, resulting in a 15% increase in efficiency.
• Supervises inbound and outbound communication channels, ensuring adherence to standards.
• Conducts audits, mentors new hires, and improves team performance.
• Resolves escalated issues and manages pharmacy order coordination, achieving a 20% reduction in processing time.

Customer Support – Inside Sales Associate (Team Lead) - Medlife

(2018-01 - 2023-12)

• Managed prescription call orders, maintaining an average 30% order conversion rate.
• Promoted E-Consultation services, boosting engagement and sales by 25%.
• Handled cold calling, product education, and digitized medicine orders.
• Maintained order tracking with accuracy and timeliness.

Sales Officer - ICICI Bank Ltd.

(2017-09 - 2018-01)

• Generated customer leads, surpassing monthly targets by 120%.
• Cross-sold assets and fee products, contributing to revenue growth.
• Consistently achieved sales targets, enhancing customer acquisition.

Medical Billing & Sales Support - Santhoshi Ma Medicals

(2016-07 - 2017-08)

• Processed and sorted payments with accuracy.
• Coordinated with retailers to fulfill medicine orders.
• Issued bills and managed transactions, improving order efficiency by 15%.

M. Pharmacy - Pharmacy - Holy Mary College of Pharmacy, JNTUH (2018)

B. Pharmacy - Pharmacy - Malla Reddy College of Pharmacy, Osmania University (2015)

Intermediate (Science) - Science - Sri Chaitanya Junior College (2011)

SSC - Sri Saraswathi Shishu Mandir (2009)