Vishal Mahato

Motivated and detailed-oriented Service Desk Engineer with hands-on experience in IT support and troubleshooting. Currently pursuing CCNA certification to strengthen networking skills and advance in IT infrastructure roles.

SERVICE DESK ENGINEER – L1 - IDFC FIRST BANK

(2025-02)

• Provide first – level technical support for hardware, software, and network issues
• Respond to and resolve user queries via phone, email, and ticketing system.
• Escalate unresolved issues to higher- level support teams as per SLA guidelines.
• Maintain accurate documentation of incident and resolutions.

BSc - IT - S. I E. S college sion

Certification - CCNA - RST FORUM

Certification - ADVFX+ - Maac Chembur