Vishal Nikam

Results-driven Claim Service Manager with 6+ years of experience in motor insurance claims, vehicle inspection, and automotive service advisory. Expertise in damage assessment, loss report preparation, garage coordination, and transparent claim settlements. Proven track record of managing end-to-end claims operations while maintaining high customer satisfaction. Certified in Auto Claims Foundation Training (ACFT) and Toyota Service Advisory programs.

Claim Service Manager at Tata AIG General Insurance Company (2023-01 – Present)

• Conduct on-site inspection of accidental vehicles and perform accurate damage assessment
• Prepare and submit detailed loss assessment reports within defined timelines
• Coordinate with authorized garages for repair cost evaluation and claim approvals
• Communicate effectively with customers throughout the claims process ensuring transparency
• Ensure fair, compliant, and timely claim settlements in line with company policy

Bodyshop Advisor at Volkswagen Pune – B U Bhandari Auto Pvt Ltd (2022-06 – 2022-12)

• Managed vehicle repair estimates and end-to-end insurance claim coordination
• Advised customers on body repair processes, timelines, and cost expectations
• Liaised between customers, insurance teams, and workshop technicians for smooth operations

Bodyshop Advisor at Sonak Automobiles Pvt Ltd (2021-09 – 2022-05)

• Handled insurance claims processing and coordinated vehicle repair workflows
• Built and maintained strong customer relationships resulting in high service satisfaction scores

Service Advisor at Dhoot Motors Autotech Pvt Ltd (2020-08 – 2021-08)

• Provided expert consultation on vehicle repairs, routine maintenance, and warranty services
• Ensured smooth service bay operations and maintained effective customer communication

Service Advisor at Y M Motors Pvt Ltd (2018-06 – 2020-07)

• Delivered end-to-end customer service for vehicle maintenance and repair jobs
• Coordinated with technical teams to ensure timely and quality service delivery

Diploma in Mechanical Engineering – Sandip Polytechnic, Nashik (2015 – 2018)

HSC – Shree Neminath Jain Secondary & Higher Secondary School, Chandwad (2014 – 2015)

SSC – Shree Neminath Jain Secondary & Higher Secondary School, Chandwad (2012 – 2013)