Vishal Pal

MBA (IT & Systems Management) with 8+ years of experience in Project Management, Field Service Operations, Installation & Commissioning, Preventive Maintenance, Automation Systems, Customer Support, and Team Leadership. Proven expertise in managing turnkey projects, improving equipment uptime, reducing service turnaround time, leading cross-functional teams, and delivering customer-focused technical solutions across Pharma, Food, Packaging, and Automation industries.

Assistant Manager – Projects & Services at VEDIC PAC SYSTEMS (AZO Group Germany) (2020-01 – Present)

Progressed from Service Engineer to Assistant Manager through consistent performance and leadership.

• Led installation, commissioning, troubleshooting, and preventive maintenance of inspection and processing equipment. Helped Increasing company's revenue by 25% from spare parts orders and successful service visits including sales leads.
• Achieved up to 99% equipment uptime through proactive service planning.
• Reduced service turnaround time by 15–20% using digital tools and AI-assisted process improvements.
• Managed customer escalations, service contracts, quotations, and commercial negotiations.
• Technologies: X-Ray Inspection Systems, Metal Detectors, Checkweighers, Encapsulation Machines, Homogenizers.

Project Engineer at NAMASTE INDIA FOODS (RSPL Group) (2019-01 – 2020-12)

• Executed installation and commissioning of Tetra Pak UHT Milk Packaging Systems.
• Coordinated production, utility, maintenance, and contractor teams for project execution.
• Supported Boiler, RO Plant, Chilling Plant, Ammonia Plant, and Utility Operations.
• Ensured GMP compliance and uninterrupted production during critical operations.

Service Engineer at MULTIVAC INDIA (2017-01 – 2019-12)

• Installed and commissioned 20+ thermoforming packaging machines across India.
• Reduced machine downtime by 25% through effective troubleshooting and customer support.
• Generated spare-parts business through technical recommendations and customer engagement.

Graduate Engineer Trainee at RANEE POLYMERS (2017-01 – 2017-12)

• Hands-on experience in Injection Molding, Blow Molding, PET Processing, Production & Quality Coordination.

MBA in IT & Systems Management – NMIMS University, Mumbai (2025-12)

B.Tech – Dr. A.P.J. Abdul Kalam Technical University (2017-12)