Vishal Pandav

Motivated Mechanical Engineering graduate with practical exposure to mechanical systems, and industrial processes. Experienced in customer operations, data handling, and structured corporate workflows through roles at Genpact, Teleperformance, and Credence. Skilled in problem-solving, process analysis. Seeking an entry-level opportunity to apply engineering knowledge while contributing to operational efficiency and technical development.

Process Developer (OTC) at Genpact (2025-10 – 2026-01)

• Managed invoice processing and reconciliation for Abbott USA accounts.
• Used SAP and MS Excel for financial data handling and reporting.
• Coordinated with international clients regarding payment status and discrepancies.
• Ensured accurate and timely resolution of invoice and payment issues.

Process Associate at Teleperformance (2020-10 – 2022-02)

• Handled Apple customer operations, shipment queries, and product support.
• Promoted to Subject Matter Expert (SME) for 9 months due to strong performance.
• Conducted internal evaluations, audits, and customer satisfaction surveys.
• Utilized Excel and SQL-based data review to analyze operational trends.

Process Associate at Credence Resource Management (2019-12 – 2020-06)

• Evaluated financial accounts and advised customers on debt repayment strategies.
• Negotiated structured repayment plans based on financial assessments.
• Achieved high recovery success through effective communication and negotiation.

Bachelor of Engineering in Mechanical Engineering – Thakur College of Engineering and Technology (2017 – 2024)

Diploma in Mechanical Engineering in Mechanical Engineering – Shri Rambhauji Lingade Polytechnic (2015 – 2017)

Higher Secondary Certificate (HSC) – Shri Shivaji Mahavidyalay (2013 – 2015)