Vishal Rana

Communicated regularly with U.S. clients through calls and meetings to understand operational requirements and resolve business issues. Provided updates, insights, and recommendations to clients based on operational data to support better decision-making. Coordinated with internal teams and clients to address concerns, ensure smooth workflow, and maintain strong client relationships.

Business Analyst at Knack Global (2025-02 – 2026-02)

• Communicated regularly with U.S. clients through calls and meetings to understand operational requirements and resolve business issues.
• Provided updates, insights, and recommendations to clients based on operational data to support better decision-making.
• Coordinated with internal teams and clients to address concerns, ensure smooth workflow, and maintain strong client relationships.

Content Analyst at TaskUs India Pvt Ltd (2022 – 2025)

• Handled high-volume inbound and outbound calls for Etsy buyers and sellers, ensuring clear communication and quick issue resolution.
• Built strong customer relationships by understanding client needs, providing solutions, and maintaining a professional call approach.

Business Analyst at Knack Global

Served as the primary point of contact for U.S. clients, handling calls and coordinating with internal teams to resolve operational queries and ensure smooth workflow.

Bachelor of Engineering – Gurukul Vidyapeeth Institute of Engineering

Higher Secondary (XII) – B.K. Public Senior Secondary School, HP Board